Experienced Remote Call Center Customer Service Representative – Delivering Empathetic Support and Driving Business Growth through Exceptional Communication Skills

Welcome to blithequark At blithequark, we are dedicated to making a positive impact on people's lives by providing critical information and support. Since our inception, we have been committed to helping individuals and families affected by the harmful side effects of certain medications, medical products, consumer products, and toxins. Our mission is built on giving people hope and empowering them with the knowledge they need to navigate complex situations. As a Remote Call Center Customer Service Representative, you will play a vital role in this mission, connecting with individuals who have been impacted and guiding them through the process of potentially qualifying for compensation. Job Overview We are seeking a highly skilled and compassionate Remote Call Center Customer Service Representative to join our team. As a representative, you will be the first point of contact for individuals who have expressed interest in our services. Your primary responsibility will be to connect with these individuals, assess their eligibility for compensation, and provide them with the necessary information and support. This is a unique opportunity to make a meaningful difference in people's lives while working in a fast-paced, dynamic environment. Key Responsibilities Connect with individuals who have filled out a form to assess their eligibility for compensation, using an automated dialer to manage a high volume of connections Speak with 40-50 callers daily, with 1-5 callers potentially qualifying for compensation, and provide them with empathetic support and guidance Multitask effectively, listening to callers, answering questions, and viewing multiple windows on your computer screen Achieve or exceed monthly Key Performance Indicators (KPIs) to improve retention, upsell, and cross-sell rates and goals Utilize phone software (VICI) and our Proprietary Customer Relationship Database (CRM) accurately, following scripts and guidelines provided Participate in training and other learning opportunities to expand your knowledge of the position and stay up-to-date on industry developments Adhere to all company policies and procedures, ensuring compliance and maintaining the highest standards of customer service Assist with other projects as needed, demonstrating your flexibility and willingness to contribute to the team's success Troubleshoot and problem-solve basic IT issues, ensuring that technical problems do not disrupt your work Candidate Profile To succeed in this role, you should possess excellent verbal and written communication skills, as well as strong interpersonal and customer service skills. You should be competitive, motivated, and results-driven, with a strong background in call-center environments and sales-focused roles. If you are a team player who is passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply. Requirements Reside in the State of Florida or New Jersey Have a quiet, distraction-free space to work, with a reliable hardwired Desktop or Laptop PC (no Mac or Chromebook) that meets our technical requirements (8GB of RAM, 20 GB of free storage, 1.2 GHz or faster CPU) Have high-speed internet (50Mbps with 100MBps upload minimum - standard internet) and a reliable noise-cancellation headset that is wired via USB Have a strong background in call-center environments and sales-focused roles, with at least 2+ years of phone sales/customer service experience Be able to work 40+ hours per week, with a full-time schedule that includes Monday-Thursday 8:30 AM to 5:00 PM Eastern or 9:00 AM - 5:30 PM Eastern, and Friday 8:30 AM to 4:30 PM Eastern What We Offer At blithequark, we are committed to providing our employees with a comprehensive benefits package that includes: Health Insurance, Vision & Dental Coverage Paid Holidays and Paid Time Off (PTO) Eligibility for overtime outside of the training period A competitive salary range that starts at $17.31/hour, with commissions and bonuses that can increase your total compensation to $33.00+/hour ($70,000+) Career Growth and Development At blithequark, we are dedicated to helping our employees grow and develop in their careers. As a Remote Call Center Customer Service Representative, you will have access to training and development opportunities that will help you expand your skills and knowledge. Our goal is to provide you with the tools and support you need to succeed in your role and advance in your career. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and supportive work environment. Our company culture is built on values of empathy, compassion, and respect, and we are committed to creating a workplace where our employees feel valued and appreciated. As a Remote Call Center Customer Service Representative, you will be part of a dynamic and fast-paced team that is dedicated to making a difference in people's lives. Conclusion If you are a motivated and compassionate individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Remote Call Center Customer Service Representative at blithequark, you will have the chance to make a meaningful difference in people's lives while working in a dynamic and supportive environment. Apply today and take the first step towards a rewarding and challenging career with blithequark! Apply for this job