**Experienced Regional Customer Success Manager Lead – Driving Sustainability Software Value Across Arenaflex**

At arenaflex, we're dedicated to empowering businesses to achieve their full potential through innovative sustainability software solutions. As a key member of our Customer Success team, the Regional Customer Success Manager Lead will play a pivotal role in ensuring our clients maximize the value from our cutting-edge tools and services. If you're a seasoned professional with a passion for customer success, a knack for building strong relationships, and a drive to deliver exceptional results, we want to hear from you. **About Arenaflex** Arenaflex is a leading provider of sustainability software solutions, helping businesses navigate the complexities of environmental responsibility and social impact. Our mission is to empower organizations to thrive while minimizing their ecological footprint. With a strong focus on innovation, customer satisfaction, and employee growth, we're committed to creating a positive impact on the world. **Job Summary** As a Regional Customer Success Manager Lead, you'll be responsible for driving the success of our customers across the Americas region. You'll lead a team of Customer Success Associates and Coordinators, providing guidance, support, and mentorship to ensure they excel in their roles. Your primary objective will be to help clients achieve maximum value from our sustainability software, fostering a culture of teamwork, quality, growth, and excellence within the region. **Key Responsibilities** - **Customer Success Program Management**: Develop and execute customer success programs that drive adoption and value realization for our clients. - **Implementation Support**: Guide customers through the implementation process, providing ongoing support and ensuring they understand and use our product for business outcomes. - **Portfolio Management**: Manage a portfolio of clients, maximizing value from tools and services, and identifying opportunities for growth and expansion. - **Large Customer Implementation**: Own the implementation success of large customers, helping them organize and accomplish their goals. - **Team Leadership**: Lead and support Customer Success Associates and Coordinators in the Americas region, providing guidance, mentorship, and coaching to ensure they excel in their roles. - **Relationship Building**: Foster strong relationships with strategic customers, understanding their needs, and delivering tailored solutions to meet their business objectives. - **Communication and Collaboration**: Develop and maintain effective communication channels with customers, stakeholders, and internal teams, ensuring seamless collaboration and alignment. **Requirements** - **Experience**: 3-5 years of Customer Success Management experience in a SaaS organization, with a proven track record of success building relationships with strategic customers. - **Program and Project Management**: 3-5 years of experience managing complex customer engagements, with a strong understanding of program and project management principles. - **Communication and Interpersonal Skills**: Excellent written and verbal communication skills, with the ability to ask the right questions to understand people's underlying needs. - **Organization and Time Management**: Extremely organized, with the ability to balance multiple moving pieces across various customers and priorities. - **Customer Focus**: Highly customer-focused, proactive learner, with a genuine passion for customer success and a drive to deliver exceptional results. - **Travel**: The role may include up to 10%+ travel, with opportunities to visit customers, attend industry events, and participate in company-wide initiatives. **Essential Qualifications** - Bachelor's degree in Business Administration, Marketing, or a related field. - Proven experience in customer success management, with a strong understanding of SaaS business models. - Excellent communication, interpersonal, and leadership skills. - Ability to work in a fast-paced environment, with multiple priorities and deadlines. - Strong analytical and problem-solving skills, with the ability to think critically and creatively. **Preferred Qualifications** - Master's degree in Business Administration, Marketing, or a related field. - Experience working with sustainability software solutions or related industries. - Certification in customer success management, such as CSM or CSAT. - Fluency in multiple languages, with a strong understanding of cultural nuances and customer preferences. **Skills and Competencies** - **Customer Success**: Proven experience in customer success management, with a strong understanding of SaaS business models. - **Leadership**: Strong leadership skills, with the ability to guide and mentor a team of Customer Success Associates and Coordinators. - **Communication**: Excellent written and verbal communication skills, with the ability to ask the right questions to understand people's underlying needs. - **Organization**: Extremely organized, with the ability to balance multiple moving pieces across various customers and priorities. - **Adaptability**: Ability to adapt to changing priorities, customer needs, and industry trends. - **Innovation**: Proven ability to think creatively, develop innovative solutions, and drive business growth. **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to investing in our employees' growth and development. As a Regional Customer Success Manager Lead, you'll have access to: - **Mentorship and Coaching**: Regular coaching and mentoring sessions with experienced leaders and industry experts. - **Training and Development**: Opportunities to attend industry conferences, workshops, and training sessions to enhance your skills and knowledge. - **Career Advancement**: Clear career progression paths, with opportunities to move into leadership roles or specialize in specific areas of customer success. - **Networking**: Access to a global network of customer success professionals, with opportunities to collaborate, share best practices, and learn from each other. **Work Environment and Company Culture** At arenaflex, we're proud of our inclusive, dynamic, and supportive work environment. Our company culture is built on the following values: - **Teamwork**: We believe in the power of collaboration, with a focus on building strong relationships and working together to achieve common goals. - **Quality**: We're committed to delivering exceptional quality in everything we do, from our products and services to our customer interactions and internal processes. - **Growth**: We're passionate about learning, growth, and development, with a focus on empowering our employees to reach their full potential. - **Drive to Action**: We're a results-driven organization, with a focus on taking action, innovating, and delivering exceptional results. - **Excellence**: We strive for excellence in everything we do, with a focus on continuous improvement, innovation, and customer satisfaction. **Compensation, Perks, and Benefits** At arenaflex, we offer a comprehensive compensation package, including: - **Salary**: Competitive salary, with opportunities for growth and advancement. - **Benefits**: 90% employee premium and 75% spouse/dependent premium covered by Worldly, company-sponsored 401k with up to 4% match, incentive stock options, 100% parental paid leave, unlimited PTO, and 13 company holidays. - **Perks**: Access to a global network of customer success professionals, opportunities to attend industry conferences and workshops, and a dynamic, inclusive work environment. **Conclusion** If you're a seasoned customer success professional with a passion for driving business growth, a knack for building strong relationships, and a drive to deliver exceptional results, we want to hear from you. As a Regional Customer Success Manager Lead at arenaflex, you'll have the opportunity to make a meaningful impact on our customers, our business, and the world. Apply now to join our team and embark on an exciting journey of growth, innovation, and customer success. Apply for this job