**Experienced Provider Customer Service Call and Chat Representative – Remote Support for Healthcare Providers at blithequark**
Are you passionate about delivering exceptional customer service and making a meaningful impact in the healthcare industry? Do you thrive in a fast-paced, dynamic environment where no two interactions are the same? If so, we invite you to join blithequark as a Provider Customer Service Call and Chat Representative, where you'll play a vital role in supporting healthcare providers with their inquiries and concerns. **About blithequark** blithequark is a leading healthcare company dedicated to improving the lives of millions of people across the United States. With a strong commitment to innovation, quality, and customer satisfaction, we strive to create a better healthcare experience for everyone. Our team of passionate professionals is driven by a shared vision of making a positive impact in the lives of our members, providers, and communities. **Job Summary** As a Provider Customer Service Call and Chat Representative at blithequark, you'll be the primary point of contact for healthcare providers, addressing their inquiries and concerns related to benefits, eligibility, billing, clinical authorizations, and behavioral health. You'll work in a multi-channel environment, utilizing phone calls and chat to ensure providers receive timely and accurate information. Your advocacy and problem-solving skills will be essential in resolving issues, promoting self-service digital tools, and enhancing the provider experience. **Responsibilities** * Serve as the advocate for providers by demonstrating accountability and ownership to resolve issues. * Service providers in a multi-channel environment, including call and concurrent chat as required. * Quickly and appropriately triage contacts from healthcare professionals, including physician offices, clinics, and billing offices. * Seek to understand and identify the needs of the provider, answering questions and resolving issues related to benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, and behavioral health. * Research and dissect complex prior authorization and claim issues, taking appropriate steps to resolve identified issues and avoid repeat calls/messages, escalations, and provider dissatisfaction. * Collaborate effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner. * Utilize strong multi-tasking skills to navigate more than 30 systems, extracting necessary information to resolve and avoid issues across multiple lines of business, provider types, and call types. * Influence providers to utilize self-service digital tools, assisting with navigation questions and selling the benefits of the tool, including aiding in faster resolution. **Requirements** * High School Diploma or equivalent work experience. * Must be 18 years of age or older. * 1 year of customer service experience with analyzing and solving customer concerns. * Experience with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications. * Ability to type at a speed of greater than or equal to 35-40 WPM (words per minute) with an accuracy of 90%. * Ability to work any full-time (40 hours/week) shift between the hours of 10:35 AM - 7:05 PM CST from Monday - Friday. **Nice-to-Haves** * Experience in a related environment, such as an office, call center, customer service, etc., using phones and computers as primary job tools. * Prior healthcare experience and knowledge of healthcare terminology. **Benefits** * 10 weeks of paid training. * Flexibility to work remotely if located within a 60-mile commutable distance of Houston, TX. **Why Join blithequark?** * Opportunity to make a meaningful impact in the healthcare industry. * Collaborative and dynamic work environment. * Comprehensive training program to ensure your success. * Flexible remote work options. * Competitive compensation and benefits package. **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. [Apply Now]( Apply for this job