Experienced Provider Customer Service Call and Chat Representative – Remote Opportunity in Indiana for Delivering Exceptional Support to Healthcare Providers

Introduction to blithequark At blithequark, we are dedicated to transforming the healthcare experience by creating healthier communities, removing barriers to quality care, and making the healthcare system more responsive, affordable, and equitable. Our mission is to help people live healthier lives, and we believe that everyone deserves the opportunity to live their healthiest life, regardless of their background or circumstances. As a leader in the healthcare industry, we are committed to mitigating our impact on the environment and delivering equitable care that addresses health disparities and improves health outcomes. Job Overview We are seeking an experienced and compassionate Provider Customer Service Call and Chat Representative to join our team. As a representative, you will play a vital role in supporting healthcare providers who care for our members. Your primary responsibility will be to provide exceptional customer service, answering questions, and resolving issues related to benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, and behavioral health. You will be working in a multi-channel environment, including phone calls and concurrent chats, and will be required to quickly and appropriately triage contacts from healthcare professionals. Key Responsibilities Serve as an advocate for providers by demonstrating accountability and ownership to resolve issues Provide exceptional customer service to healthcare providers through phone calls and concurrent chats Quickly and appropriately triage contacts from healthcare professionals, including physician offices, clinics, and billing offices Seek to understand and identify the needs of providers, answering questions and resolving issues in a timely and efficient manner Research and dissect complex prior authorization and claim issues, taking appropriate steps to resolve identified issues and avoid repeat calls or messages Collaborate effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers Utilize strong multitasking skills to navigate over 30 systems, extracting necessary information to resolve and avoid issues across multiple lines of business Influence providers to utilize self-service digital tools, assisting with navigation questions and selling the benefits of the tool Requirements and Qualifications To be successful in this role, you will need to possess a high school diploma or equivalent work experience, as well as at least one year of customer service experience analyzing and solving customer concerns. You should be proficient in computer and Windows PC applications, with the ability to navigate and learn new and complex computer system applications. A typing speed of 35-40 words per minute with an accuracy of 90% is also required. Essential Qualifications High school diploma or equivalent work experience 1+ year of customer service experience Experience with computer and Windows PC applications Typing speed of 35-40 words per minute with an accuracy of 90% Ability to work full-time (40 hours/week) Monday - Friday between 10:35am – 7:05pm CST Must be 18 years of age or older Preferred Qualifications Experience in a related environment, such as a call center or customer service role Prior healthcare experience and knowledge of healthcare terminology Telecommuting Requirements This is a remote opportunity, and you will be required to reside within the state of Indiana. You will need to have a dedicated work area established that is separated from other living areas and provides information privacy. A high-speed internet connection is also required. Soft Skills Ability to multitask, including typing in multiple conversations Ability to resolve calls and messages, avoiding escalated complaints Time management skills Emotional intelligence and empathy Active listening and comprehension Excellent written communication skills Demonstrated problem-solving, organization, and interpersonal skills Career Growth and Development At blithequark, we are committed to helping our employees grow and develop in their careers. We offer a comprehensive training program, including 11 weeks of paid training, to ensure that you have the skills and knowledge needed to succeed in your role. We also provide opportunities for advancement and professional development, as well as a range of benefits and incentives to recognize and reward your performance. Work Environment and Company Culture At blithequark, we are dedicated to creating a positive and inclusive work environment that values diversity and promotes equality. We believe that everyone deserves the opportunity to live their healthiest life, and we are committed to making a positive impact on the communities we serve. Our company culture is built on a foundation of respect, empathy, and compassion, and we are looking for individuals who share these values and are passionate about delivering exceptional customer service. Compensation and Benefits The hourly range for this role is $16.88 to $33.22 per hour, based on full-time employment. We also offer a range of benefits, including a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution. Our benefits are designed to support your overall well-being and help you achieve your career goals. Conclusion If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As a Provider Customer Service Call and Chat Representative at blithequark, you will have the chance to make a positive impact on the lives of healthcare providers and their patients, while also growing and developing in your career. Don't miss out on this opportunity to join a dynamic and inclusive team that is dedicated to transforming the healthcare experience. Apply today and take the first step towards a rewarding and challenging career at blithequark! Apply for this job