Experienced Product Manager – Retention Communication Strategies, Customer Experience & Engagement at blithequark

Join the Team Revolutionizing Customer Experience at blithequark blithequark is seeking an exceptional Product Manager to lead the development and execution of retention communication strategies. As a key member of our Customer Experience & Engagement team, you will be responsible for driving device health, subscription retention, and user engagement through data-driven initiatives. If you're passionate about delivering outstanding customer experiences and have a knack for leveraging data insights to inform product decisions, we want to hear from you! About blithequark and the Industry blithequark is a pioneering company dedicated to transforming the way people interact with technology. Our innovative products and services are designed to make life easier, more convenient, and more enjoyable. The Customer Experience & Engagement team plays a vital role in ensuring that our customers have an exceptional experience with our products. We're committed to fostering a culture of diversity, inclusion, and continuous learning, and we're looking for talented individuals who share our values. Key Responsibilities Develop and Execute Retention Communication Strategies: Manage audience-specific messaging and communication strategies across email, push notifications, in-app messaging, and SMS to drive device, subscription, and user retention. Collaborate Cross-Functionally: Work closely with Product, Business Intelligence, Hardware, and Data Science teams to understand product usage, customer behaviors, and pain points impacting retention. Leverage Data and Customer Insights: Use data and customer insights to identify opportunities and act as the voice of the customer to propose communications that improve the customer experience. Test, Track, and Measure Impact: Test, track, and measure the impact of retention initiatives on key metrics like device health, subscription renewals, and user engagement. Communicate Campaign Performance: Communicate campaign performance and recommendations to leadership to inform future retention strategies. Stay Up-to-Date on Industry Trends: Stay current on industry trends and best practices in customer retention to continuously improve blithequark's approach. A Day in the Life As a Product Manager at blithequark, every day brings new opportunities to impact our customers and drive retention. Your day may start with reviewing customer feedback and product usage data to identify friction points, followed by collaborating with the product team to develop an email campaign to reengage lapsed users. You might also present retention metrics and campaign results to leadership, while planning for an upcoming product launch that requires a comprehensive retention strategy across multiple touchpoints. About the Team The Customer Experience & Engagement team at blithequark is a dynamic group of marketing, product, creative, and analytical experts united by a passion for delivering exceptional customer experiences. We're constantly finding ways to engage and retain our growing customer base, and we're looking for talented individuals who share our passion. Basic Qualifications Experience: 5+ years of product or program management, product marketing, business development, or technology experience. Education: Bachelor's degree or equivalent. Roadmap Strategy: Experience owning/driving roadmap strategy and definition. Product Delivery: Experience with end-to-end product delivery. Feature Delivery: Experience with feature delivery and tradeoffs of a product. Product Management: Experience as a product manager or owner. Technology Products: Experience owning technology products. Preferred Qualifications Influencing Senior Leadership: Experience in influencing senior leadership through data-driven insights. Cross-Functional Collaboration: Experience working across functional teams and senior stakeholders. Skills and Competencies To succeed in this role, you'll need: Excellent Communication and Collaboration Skills: Ability to effectively communicate with cross-functional teams, senior stakeholders, and leadership. Data-Driven Decision Making: Strong analytical skills and ability to leverage data insights to inform product decisions. Customer-Centric Mindset: Passion for delivering exceptional customer experiences and driving customer retention. Strategic Thinking: Ability to think strategically and develop comprehensive retention strategies. Adaptability and Flexibility: Willingness to adapt to changing priorities and navigate ambiguity. Career Growth Opportunities and Learning Benefits At blithequark, we're committed to helping our employees grow and develop their skills. We offer: Professional Development: Opportunities for professional growth and development. Mentorship: Access to experienced mentors and coaches. Training and Education: Training and education programs to help you stay up-to-date on industry trends and best practices. Career Advancement: Opportunities for career advancement and growth. Work Environment and Company Culture At blithequark, we're proud of our company culture and work environment. We offer: Diverse and Inclusive Workplace: A diverse and inclusive workplace that values different perspectives and experiences. Collaborative Culture: A collaborative culture that encourages teamwork and innovation. Flexible Work Arrangements: Flexible work arrangements to support work-life balance. Employee Recognition: Opportunities for employee recognition and rewards. Compensation, Perks, and Benefits We offer a comprehensive compensation package that includes: Competitive Salary: A competitive salary range of $124,500/year to $206,000/year, depending on location and experience. Equity and Sign-on Payments: Equity and sign-on payments, as part of a total compensation package. Medical, Financial, and Other Benefits: A full range of medical, financial, and other benefits. Conclusion If you're passionate about delivering exceptional customer experiences and driving retention through data-driven initiatives, we encourage you to apply for this exciting opportunity at blithequark. As a Product Manager on our Customer Experience & Engagement team, you'll have the chance to make a real impact on our customers and drive business growth. Don't miss out on this chance to join our team and take your career to the next level! Apply for this job