**Experienced Product Assistance Representative – Chat Support (Entry Level) at blithequark**

Are you a customer service enthusiast looking to kickstart your career in a dynamic and innovative environment? Do you have a passion for delivering exceptional support experiences and helping customers navigate complex products? If so, we invite you to join blithequark as a Product Assistance Representative – Chat Support. In this exciting role, you'll be part of a dedicated team that provides top-notch chat-based support to customers, ensuring they enjoy a seamless and satisfying experience with our products. **About blithequark** blithequark is a leading provider of innovative solutions that empower businesses to thrive in today's fast-paced digital landscape. Our commitment to excellence, customer satisfaction, and employee growth has earned us a reputation as a trusted partner in the industry. As a Product Assistance Representative – Chat Support, you'll be part of a team that shares your passion for delivering exceptional customer experiences and is dedicated to helping you grow and develop your skills. **Key Responsibilities:** As a Product Assistance Representative – Chat Support, your primary responsibility will be to provide live chat support to customers via our website and social media accounts. This may involve: * Responding to incoming customer support questions and concerns via live chat * Troubleshooting common issues and providing step-by-step solutions * Guiding customers through product features and functionality * Resolving customer complaints and concerns in a timely and professional manner * Collaborating with internal teams to resolve complex customer issues * Staying up-to-date with product knowledge and updates to provide accurate and informed support **What You'll Need:** To succeed in this role, you'll need: * A device with reliable internet access (phone, tablet, or laptop) * Ability to work independently and manage your time effectively * Strong communication and problem-solving skills * Ability to follow provided steps and instructions closely * 10+ hours of availability per week * Reliable internet connection **Preferred Qualifications:** While not required, the following qualifications will make you a strong candidate for this role: * Previous customer service experience, preferably in a chat-based support environment * Familiarity with product support software and tools * Strong knowledge of social media platforms and online communication channels * Ability to work in a fast-paced environment and adapt to changing priorities * Strong analytical and problem-solving skills **Skills and Competencies:** To excel in this role, you'll need to possess the following skills and competencies: * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work independently and manage multiple priorities * Strong attention to detail and organizational skills * Ability to adapt to changing priorities and environments * Strong knowledge of product support software and tools **Career Growth Opportunities and Learning Benefits:** At blithequark, we're committed to helping you grow and develop your skills. As a Product Assistance Representative – Chat Support, you'll have access to: * Ongoing training and development opportunities to enhance your product knowledge and support skills * Regular feedback and coaching to help you improve your performance * Opportunities for career advancement and professional growth within the company * A dynamic and supportive work environment that encourages collaboration and innovation **Work Environment and Company Culture:** As a remote worker, you'll have the flexibility to work from anywhere with a reliable internet connection. Our company culture is built on a foundation of: * Collaboration and teamwork * Innovation and creativity * Customer satisfaction and excellence * Employee growth and development * Diversity and inclusion **Compensation, Perks, and Benefits:** As a Product Assistance Representative – Chat Support, you'll receive: * Competitive hourly rate of $35 per hour * Flexible scheduling to accommodate your needs * Opportunities for career advancement and professional growth * Ongoing training and development opportunities * A dynamic and supportive work environment **How to Apply:** If you're a motivated and customer-focused individual looking to kickstart your career in customer service, we invite you to apply for this exciting opportunity. Please submit your application through our website: Apply Job! We look forward to welcoming you to the blithequark team! Apply for this job