Experienced Principal Product Manager - Customer Data Platform and Identity Resolution Expert for Data-Driven Business Growth and Customer Experience Enhancement

Introduction to blithequark blithequark, a leader in the insurance industry, is embarking on a multi-year technology transformation journey to reimagine the customer experience by removing friction across various touchpoints and building a world-class experience powered by technology. As part of this exciting journey, we are seeking an accomplished, customer-obsessed, and results-oriented Principal Product Manager to build and drive our Customer Data Platform (CDP) roadmap. The CDP will enable a single view of our customers, combining multiple data sources to enable operational and analytical use cases for sales, claims, servicing, marketing, fraud prevention, and more. About the Role The Principal Product Manager will play a pivotal role in shaping the CDP's future, working closely with cross-functional teams, including Product Management, Servicing, Sales, Fraud, Marketing, and UX teams. The ideal candidate will have a deep understanding of customer needs, be able to define priorities, inspire the broader team, and deliver best-in-class experiences and enabling capabilities. This role is perfect for someone who enjoys getting into the weeds with customers, designers, and engineers as much as they enjoy building alignment with senior leadership. Key Responsibilities Collaborate with various teams to understand use cases and segmentation needs Work closely with internal stakeholders to understand their data needs and translate those needs into user stories for Data & Analytics, technical, and engineering teams Help develop a comprehensive CDP implementation strategy aligned with overall product and customer success goals Identify new data sources and onboard existing data sources to the CDP Evolving our identity resolution models (deterministic and probabilistic) Build and run queries to answer questions and build segment and build solutions for users of CDP to be able to self-serve Be the CDP subject matter expert, gathering information to create accurate, informative, and resonant user stories for both the business and the data team Help build the product roadmap, define user stories, and drive trade-off decisions Identify new products and features on behalf of the customer, leading 1-2 scrum teams to align on mission and deliver great results iteratively Leverage qualitative and quantitative data to measure results, inform the roadmap, and achieve benefit, adoption, and financial results Collaborate with Sr PMs, Analytics, Engineering, and Business Leaders to drive scalable data solutions Present effectively to high-level stakeholders, set clear priorities and direction, and build bridges across groups Own the product end-to-end by developing business models, defining and analyzing success metrics, and managing strategic projects Champion and educate product managers and lines of businesses on what the blithequark CDP can do for their business Essential Qualifications The ideal candidate will have: A Bachelor's degree in Computer Science or equivalent and related experience with 7+ years of proven experience as a Product Manager, with 4+ years in managing Customer Data Platforms Strong strategic thinking, analytical, and problem-solving skills Excellent communication and interpersonal skills Proven ability to lead cross-functional teams and deliver results in an iterative development environment 4+ years on a CDP, Reverse ETL, Data Warehouse, or Integration-as-a-Service product Alignment-building expertise - you listen, understand, and influence at a near-executive level Fluency with concepts like unique identifier, API, ETL, etc. Data proficiency - you can source, analyze, and present quantitative and qualitative data Excellent writing skills - you write clearly and concisely, favoring plain language over jargon Initiative - you take ownership of problems when next steps aren't clear Preferred Qualifications Preferred candidates will have: Insurance industry experience An Engineering background Career Growth Opportunities and Learning Benefits At blithequark, we offer a range of career growth opportunities and learning benefits to help you develop your skills and advance your career. You will have the chance to work with a talented team of professionals, learn from industry experts, and contribute to the development of innovative solutions that make a real impact on our customers' lives. Work Environment and Company Culture blithequark is committed to creating a work environment that is inclusive, diverse, and supportive of all employees. We believe in fostering a culture of collaboration, innovation, and continuous learning, where everyone has the opportunity to thrive and grow. Our core values of collaboration and innovation guide us in delivering best-in-class solutions that delight our customers. Compensation, Perks, and Benefits blithequark offers a competitive compensation package, including an annual salary range of $128,000.00 - $224,000.00, as well as a range of perks and benefits, such as: Premier Medical, Dental, and Vision Insurance with no waiting period Paid Vacation, Sick, and Parental Leave 401(k) Plan Tuition Assistance Paid Training and Licensures Conclusion If you are a motivated and customer-obsessed product leader looking to make a real impact on the insurance industry, we encourage you to apply for this exciting opportunity to join blithequark as a Principal Product Manager - Customer Data Platform. With strong executive support for data-driven initiatives, our vision emphasizes providing the right data at the right time, accelerating the journey to becoming a data-driven organization. Don't miss this chance to be part of shaping the landscape for blithequark to thrive in an ever-evolving environment with the power of data. Apply for this job