Experienced Pre-Licensed Customer Service Representative – Remote Opportunity to Launch a Rewarding Career in Insurance
About Teleperformance Teleperformance is a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Why Choose Teleperformance? If you are on the hunt for a career and not just another job, Teleperformance is the place for you! We want to invest in your future! Our company culture is built on the principles of innovation, collaboration, and customer-centricity. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. That's why we provide a comprehensive benefits package, including paid training, competitive wages, full benefits, paid time off, and employee wellness and engagement programs. Launch Your Career in Insurance with Our Pre-Licensed Customer Service Representative Role We are excited to offer a unique opportunity for individuals to launch their career in insurance as a Pre-Licensed Customer Service Representative. Our comprehensive training program will equip you with the skills and knowledge needed to pass the State Insurance Exam and become a licensed insurance agent. You will receive a 5-day paid training, study materials, and support to schedule your state exam. After passing your exam, we will support you in obtaining your license in the 50 states/territories we operate in. Responsibilities As a Pre-Licensed Customer Service Representative, you will be responsible for: Resolving complex consumer issues and advising first-level representatives on high-level issues. Assisting policyholders with billing questions and concerns. Providing support to policyholders with any policy changes requested. Supporting policyholders' needs by providing recommendations and adjusting as necessary. Qualifications We are looking for fearless individuals who are inspired to deliver only the best in all that they do. To be successful in this role, you will need: 6 months of customer service experience minimum. Be over 18 years of age. Ability to type 25 wpm. High School Graduate or GED. Comfort with desktop computer systems. Proven oral and written communication skills. 6 months of Call Center experience, preferred. Logical problem-solving skills. Availability to work various shifts. Ability to use Windows operating systems. Organization and work prioritization skills. Work from Home Requirements To work from home, you will need: Internet Connection Requirements: Minimum subscribed download rate equal or exceeds 12.0 Mbps. Minimum subscribed upload rate equal or exceeds 3.0 Mbps. ISP must have no packet loss and ping under 50ms. Proof of internet speed required. Clean and quiet workspace. Be One of Our People At Teleperformance, we believe that when employees are happy and healthy, they are more productive, creative, and engaged. That's why we provide a workplace that is conducive to happiness and a healthy work-life balance. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer. Career Growth Opportunities and Learning Benefits We are committed to investing in your future and providing opportunities for career growth and development. Our comprehensive training program will equip you with the skills and knowledge needed to succeed in the insurance industry. You will have the opportunity to work with a diverse team of professionals and learn from their experiences. We also offer a range of learning benefits, including: Comprehensive training program. Opportunities for career growth and advancement. Learning and development programs. Access to industry-leading technology and tools. Compensation, Perks, and Benefits We offer a competitive compensation package, including: Competitive wages. Full benefits, including medical, dental, vision, and 401(k). Paid time off. Employee wellness and engagement programs. Opportunities for career growth and advancement. Conclusion If you are looking for a career and not just another job, we encourage you to apply for our Pre-Licensed Customer Service Representative role. We offer a unique opportunity to launch your career in insurance and provide a comprehensive training program to equip you with the skills and knowledge needed to succeed. Don't miss out on this opportunity to join our team and start your journey to a rewarding career in insurance. Apply now and take the first step towards a brighter future! Apply for this job