Experienced Pre-Licensed Customer Service Representative for Insurance Services – Remote Work Opportunity with Comprehensive Training and Career Growth

Introduction to arenaflex arenaflex is a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With a global scale and local presence, we are a force of good in supporting our communities, our clients, and the environment. Our team of over 410,000 inspired and passionate people, speaking more than 300 languages, is dedicated to making people's lives simpler, faster, and safer. If you are looking for a career and not just another job, arenaflex is the place for you! We want to invest in your future and provide you with the tools and support you need to succeed. About the Role We are seeking an experienced Pre-Licensed Customer Service Representative to join our team. As a Pre-Licensed Representative, you will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. You will work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. You will have the chance to grow and challenge yourself, and discover your potential can take you anywhere you want to go. Key Responsibilities Resolve complex consumer issues and advise first-level representatives on high-level issues Assist policyholders with billing questions and concerns Provide support to policyholders with any policy changes requested Support policyholders' needs by providing recommendations and adjusting as necessary Use excellent decision-making skills and innovation to resolve issues and respond to consumer concerns while adhering to company and departmental guidelines Qualifications We're looking for fearless people - people who are inspired to deliver only the best in all that they do. To be successful in this role, you should have: At least 6 months of customer service experience Be over 18 years of age Ability to type 25 wpm High School Graduate or GED Comfort with desktop computer systems Proven oral and written communication skills Logical problem-solving skills Availability to work various shifts Ability to use Windows operating systems Organization and work prioritization skills Preferred qualifications include: 6 months of Call Center experience Work from Home Requirements To work from home, you will need to meet the following requirements: Internet Connection Requirements: Minimum subscribed download rate equal to or exceeds 12.0 Mbps Minimum subscribed upload rate equal to or exceeds 3.0 Mbps ISP must have no packet loss and ping under 50ms Proof of internet speed required Clean and quiet workspace Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to providing our employees with the tools and support they need to succeed. We offer a 5-day paid training program to help you prepare for the State Insurance Exam, and we will provide a trainer, study materials, cover the cost, and schedule your state exam. After you pass your exam, we will support you in obtaining your license in the 50 states/territories we operate in. Our goal is to help you grow and develop in your career, and we provide opportunities for advancement and professional development. Work Environment and Company Culture At arenaflex, we believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Compensation, Perks, and Benefits arenaflex offers a competitive compensation package, including paid training, competitive wages, full benefits (medical, dental, vision, 401k, and more), paid time off, and employee wellness and engagement programs. We believe that our employees are our greatest asset, and we are committed to providing them with the recognition and rewards they deserve. Conclusion If you are looking for a career and not just another job, arenaflex is the place for you. We are committed to investing in your future and providing you with the tools and support you need to succeed. As a Pre-Licensed Customer Service Representative, you will have the opportunity to work in a collaborative and engaging environment, interact with people from all walks of life, and grow and develop in your career. Apply now to join our team and start your journey to success! Apply for this job