Experienced Pre-Licensed Customer Service Representative for Insurance Services – Remote Work Opportunity with Comprehensive Training and Career Growth

Introduction to blithequark Imagine being part of a global, digital business services company that is dedicated to delivering the most advanced, digitally powered business services to help the world's best brands streamline their operations in meaningful and sustainable ways. At blithequark, we pride ourselves on our global scale and local presence, allowing us to be a force of good in supporting our communities, our clients, and the environment. With over 410,000 inspired and passionate people speaking more than 300 languages, we are a dynamic and inclusive workplace where everyone feels valued, inspired, and supported. About the Role We are on the hunt for talented and motivated individuals to join our team as Pre-Licensed Customer Service Representatives. As a key contributor to our team, you will have the opportunity to work in a collaborative and engaging environment, interacting with people from all walks of life and resolving complex consumer issues in a fast-paced environment. Our comprehensive 5-day paid training program will equip you with the skills and knowledge necessary to prepare for the State Insurance Exam, and we will support you every step of the way in obtaining your license in the 50 states/territories we operate in. Key Responsibilities Resolve complex consumer issues and advise first-level representatives on high-level issues, utilizing excellent decision-making skills and innovation to respond to consumer concerns while adhering to company and departmental guidelines. Assist policyholders with billing questions and concerns, providing support and recommendations as necessary to ensure a seamless customer experience. Support policyholders' needs by providing recommendations and adjusting as necessary, ensuring that their needs are met and exceeded. Work collaboratively with the team to achieve shared goals and objectives, contributing to a positive and productive work environment. Qualifications and Requirements To be successful in this role, you will need to possess a combination of skills, experience, and personal qualities, including: Minimum 6 months of customer service experience, with a proven track record of resolving complex issues and providing exceptional customer service. High school graduate or GED, with a strong foundation in oral and written communication skills. Ability to type 25 wpm, with comfort using desktop computer systems and Windows operating systems. Logical problem-solving skills, with the ability to work in a fast-paced environment and prioritize tasks effectively. Availability to work various shifts, with a flexible and adaptable approach to work. 6 months of call center experience, preferred, with a strong understanding of customer service principles and practices. Work from Home Requirements To work from home successfully, you will need to meet the following technical requirements: Internet connection with a minimum subscribed download rate of 12.0 Mbps and a minimum subscribed upload rate of 3.0 Mbps. ISP with no packet loss and ping under 50ms, ensuring a stable and reliable connection. Proof of internet speed required, with a clean and quiet workspace that is free from distractions and interruptions. Career Growth and Development Opportunities At blithequark, we are committed to investing in the future of our employees, providing opportunities for career growth and development through comprehensive training programs, mentorship, and coaching. Our Chief Client Officer started her career as an agent and advanced to the pinnacle of the company, demonstrating that the sky is the limit for talented and motivated individuals. We believe in promoting from within, and our employees have the opportunity to progress through various roles and responsibilities, developing new skills and expertise along the way. Benefits and Perks As a valued member of our team, you will be eligible for a range of benefits and perks, including: Paid training, with comprehensive support and resources to help you succeed in your role. Competitive wages, with opportunities for advancement and career growth. Full benefits, including medical, dental, vision, 401k, and more, ensuring that you and your loved ones are protected and supported. Paid time off, with a generous allowance for vacation, sick leave, and holidays, allowing you to recharge and pursue your interests. Employee wellness and engagement programs, promoting a healthy work-life balance and a positive, supportive work environment. Company Culture and Values At blithequark, we are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they are more productive, creative, and engaged, and we are dedicated to providing a workplace that is conducive to happiness and a healthy work-life balance. Our values are built around a passion for delivering exceptional customer service, a commitment to innovation and excellence, and a dedication to making a positive impact on our communities and the environment. Join Our Team If you are a motivated and talented individual who is passionate about delivering exceptional customer service and making a positive impact, we encourage you to apply for this exciting opportunity. As a Pre-Licensed Customer Service Representative, you will be part of a dynamic and inclusive team, working in a collaborative and engaging environment, and contributing to the success of our organization. Don't miss out on this chance to launch your career with blithequark and take the first step towards a bright and exciting future. Apply for this job