**Experienced Phone & Chat Specialist – Connecting Healthcare Professionals with Essential Facilities**

At arenaflex, we're on a mission to revolutionize the way healthcare professionals connect with facilities in need of their expertise. As a critical member of our team, you'll play a vital role in facilitating this connection, ensuring that nurses and other healthcare workers have the resources they need to provide top-notch care. If you're a customer service enthusiast with a passion for making a difference, we want to hear from you! **About arenaflex** arenaflex is a leading provider of innovative solutions for the healthcare industry. Our team of dedicated professionals is committed to delivering exceptional service and support to our clients, and we're looking for like-minded individuals to join our ranks. As a Phone & Chat Specialist, you'll be part of a dynamic team that's making a real impact in the lives of healthcare workers and the communities they serve. **Responsibilities** As a Phone & Chat Specialist at arenaflex, you'll be responsible for: * Managing large volumes of inbound and outbound calls in a timely and efficient manner * Handling multiple chat channels simultaneously, providing prompt and accurate responses to customer inquiries * Following established communication scripts to ensure consistency and quality in customer interactions * Identifying customer needs, clarifying information, researching solutions, and providing alternatives to meet their needs * Accessing company and client resources to accurately handle calls and provide exceptional customer service * Performing data entry and customer service tasks with precision and attention to detail * Navigating online systems efficiently to access customer information and resolve issues * Working with customers to request and record information for shift sign-ups, verifying credentials as needed * Adapting to changing priorities and tasks without compromising efficiency or composure * Maintaining punctuality and attendance, being available at your desk during scheduled hours * Providing positive and professional interactions with customers, exceeding their expectations in every way * Demonstrating flexibility and willingness to cross-train in other areas of the business as needed **Qualifications** To succeed in this role, you'll need: * At least 1 year of customer service or customer support experience * 1 year of previous call center or office background experience required * Technical savvy and proficiency in navigating online systems * Previous remote work from home experience a plus * Quick learning abilities and the ability to work independently * Accurate typing skills, with a minimum of 35 words per minute * Strong phone and verbal communication skills, with active listening abilities * A background check that meets state and federal laws **Essential Skills & Competencies** To excel in this role, you'll need: * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment with multiple priorities * Strong problem-solving and analytical skills * Proficiency in Microsoft Office and other relevant software applications * Ability to maintain confidentiality and handle sensitive information * Strong attention to detail and organizational skills * Ability to work independently and as part of a team **Career Growth Opportunities & Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their skills. As a Phone & Chat Specialist, you'll have access to: * Ongoing training and development opportunities to enhance your skills and knowledge * Opportunities for career advancement and professional growth * A dynamic and supportive work environment that encourages collaboration and innovation * A comprehensive benefits package, including health insurance, paid time off, and more **Work Environment & Company Culture** As a remote worker, you'll have the flexibility to work from the comfort of your own home. arenaflex provides: * A comprehensive equipment package, including a laptop, headset, and other necessary tools * A dedicated and secure internet connection to support business needs * A quiet and distraction-free workspace, with a dedicated desk and chair * Opportunities for socialization and connection with colleagues through regular virtual meetings and team-building activities **Compensation & Benefits** As a Phone & Chat Specialist at arenaflex, you'll enjoy: * Starting pay of $14/hour, with shift differential and possible increase after 90 days pending attendance and performance * Comprehensive benefits package, including health insurance, paid time off, and more * Paid training program, with 3 weeks of training from 9:00am-6:00pm, Monday-Friday * Full-time, 40-hour work schedule, with flexibility to work from home **How to Apply** If you're a motivated and customer-focused individual with a passion for making a difference, we want to hear from you! Apply now to join our team as a Phone & Chat Specialist at arenaflex. Apply for this job