**Experienced Pharmacy Technician, Clinical Customer Care - Work From Home Opportunity at arenaflex**

At arenaflex, we're dedicated to delivering exceptional healthcare services that put our patients at the forefront of everything we do. As a Pharmacy Technician on our virtual Clinical Call Center team, you'll play a vital role in improving patient adherence and health outcomes for individuals managing various disease states. If you're passionate about making a difference in people's lives, we invite you to join our team of compassionate and dedicated professionals. **About arenaflex** arenaflex is a leading healthcare company that's committed to transforming the way we deliver healthcare services. With a focus on innovation, convenience, and affordability, we're dedicated to making healthcare more accessible and personalized for our patients. Our Heart At Work Behaviors support our purpose of delivering enhanced human-centric healthcare, and we want everyone who works at arenaflex to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions. **Position Summary** We're seeking experienced and compassionate Pharmacy Technicians to join our virtual Clinical Call Center team and provide valuable support for our patients across the Retail Pharmacy setting. As a Call Center Technician on this remote team, you'll engage with patients via live outreach to provide incremental, one-on-one therapy support for medications that they're taking to better manage their condition. You'll assist the team in daily activities to ensure exceptional service is maintained across department initiatives. In this role, you must be able to triage tasks, balance efficiency with accuracy, work both independently and as a team in a fast-paced environment. Opportunities for cross-training on additional clinical support programs, as well as programs across the broader Retail Customer Care team, will be provided to support business need. **Responsibilities** * Conduct outbound calls to patients that qualify for adherence-based programs, ensuring timely and consistent communication (i.e., provide one-on-one support for patients who were unable to fill their prescription due to an inventory shortage, patients who are non-adherent to medications, etc.) * Address patient concerns, troubleshoot issues, and provide appropriate resolutions, ensuring patient satisfaction and program success * Identify clinical support needs and escalate calls to Pharmacists on the team to further discuss concerns such as medication adherence barriers or clinical-related challenges faced by patients, enabling timely intervention and resolution * Use arenaflex Procedures and guidelines to handle patient prescription requests within HIPAA guidelines and enter refill order for processing * Utilize computer systems, software, and databases to accurately record patient information and interactions, call outcomes, program enrollments, and progress updates * Maintain confidentiality and adhere to all relevant patient privacy regulations and company policies during all interactions and data handling processes * Collaborate with cross-functional teams to identify areas for program improvement, propose innovative ideas, and contribute to the development and implementation of patient-centric enhancements * Identify and communicate issues to senior level staff as appropriate * Communicate effectively with team lead and supervisor through huddles, team meetings, cohort refreshers, technology updates **Required Qualifications** * Resident of Alaska, Florida, Idaho, North Carolina, Ohio, Tennessee, Texas, Vermont, or Washington due to regulatory compliance * Active Pharmacy Technician license in state of residence * Ability to obtain Florida Registered Pharmacy Technician license through application and fee (*Requires tech education from a Florida Board-approved training program.) * 1+ year(s) of experience in retail healthcare, preferably in a high-volume call center * Minimum of one consecutive year experience in customer service * Ability to maintain a consistent, reliable, and stable internet connection * Internal colleagues must be in good standing to be considered **Preferred Qualifications** * Prior Call Center experience * Previous experience working from home * Microsoft (MS) Windows-based applications and MS Office, including Word, Excel, Access, and PowerPoint proficiency * Bilingual in Spanish * Flexibility in work schedule **Education** * Verifiable High School diploma, GED, or equivalent work experience **Compensation and Benefits** The Typical Pay Range For This Role Is $17.00 - $25.65. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors. This position is eligible for a arenaflex bonus, commission, or short-term incentive program in addition to the base pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. arenaflex offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. arenaflex provides a fully-paid term life insurance plan to eligible employees, and short-term and long-term disability benefits. arenaflex also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, arenaflex employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time, and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit jobs.arenaflex.com/benefits **Career Growth Opportunities and Learning Benefits** As a Pharmacy Technician on our virtual Clinical Call Center team, you'll have opportunities for cross-training on additional clinical support programs, as well as programs across the broader Retail Customer Care team. You'll also have access to numerous well-being programs, education assistance, free development courses, and a CVS store discount. arenaflex is committed to helping you grow and develop your skills and career, with a focus on providing a supportive and inclusive work environment. **Work Environment and Company Culture** arenaflex is a dynamic and fast-paced work environment that's committed to delivering exceptional healthcare services. Our team is passionate about making a difference in people's lives, and we're dedicated to creating a culture that's inclusive, supportive, and empowering. As a Pharmacy Technician on our virtual Clinical Call Center team, you'll have the opportunity to work with a talented and diverse team of professionals who share your passion for delivering exceptional healthcare services. **How to Apply** If you're passionate about making a difference in people's lives and are looking for a challenging and rewarding career opportunity, we invite you to apply for this role. Please visit jobs.arenaflex.com to submit your application. The application window for this opening will close on 09/01/2024. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws. Apply Job! Apply for this job