**Experienced Pharmacy Customer Service Representative – Weekend Remote Opportunity at arenaflex**

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join arenaflex, a leading provider of Workers Compensation benefit management solutions, as a Pharmacy Customer Service Representative. In this role, you will be part of a dynamic team that partners with clients to manage injured workers' prescriptions, ensuring quality and accurate service. **About arenaflex** arenaflex has been a leader in the Workers Compensation benefit management industry for over 43 years, with a commitment to innovation, excellence, and customer satisfaction. Our team of dedicated professionals is passionate about making a difference in the lives of injured workers and their families. As a Pharmacy Customer Service Representative, you will be part of a growing company that values teamwork, continuous learning, and community involvement. **Job Summary** We are seeking an experienced Pharmacy Customer Service Representative to join our team on a part-time, weekend schedule. This role involves working remotely from home on alternating weekends, with a 4-day, 10-hour weekly schedule. As a Pharmacy Customer Service Representative, you will be responsible for providing exceptional customer service to claimants, adjusters, and pharmacies, while ensuring accurate and timely processing of medication benefits. **Key Responsibilities** * Prepares, inputs, and supports claimant profiles in pharmacy networks * Assists pharmacies in adjudication of claimant medications * Coordinates and liaises with client adjusters, pharmacies, and claimants to ensure accurate assignment of medication benefits in multiple systems * Supports client needs on requirements for claimant medications with reporting and data * Manages and updates client and claimant information in multiple systems * Answers questions from claimants, adjusters, and pharmacies on topics related to claimant medications * Performs other duties as assigned **Essential Qualifications** * 3+ years of related customer service or telephonic experience, or equivalent combination of education and experience * Familiarity with and experience working as part of a dedicated team * Excellent written and verbal communication skills * Ability to read and interpret documents, such as letters and reports * Strong understanding of proper telephone etiquette and customer service skills * Exceptional editing, grammar, and spelling skills **Preferred Qualifications** * Experience working in a pharmacy or healthcare setting * Familiarity with Workers Compensation benefit management or related industries * Proficiency in Microsoft Office and other software systems * Ability to learn new programs and adapt to changing processes and needs **Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment with multiple priorities and deadlines * Strong problem-solving and analytical skills * Ability to work independently and as part of a team * Proficiency in Microsoft Office and other software systems * Excellent time management and organizational skills **Career Growth Opportunities and Learning Benefits** At arenaflex, we believe in investing in our employees' growth and development. As a Pharmacy Customer Service Representative, you will have opportunities to: * Develop your skills and knowledge in customer service, pharmacy operations, and Workers Compensation benefit management * Collaborate with a dynamic team of professionals who share your passion for delivering exceptional experiences * Participate in ongoing training and professional development programs * Contribute to the success of a growing company that values innovation, excellence, and customer satisfaction **Work Environment and Company Culture** arenaflex is a remote-friendly company that values flexibility and work-life balance. As a Pharmacy Customer Service Representative, you will work from home on alternating weekends, with a 4-day, 10-hour weekly schedule. Our company culture is built on a foundation of teamwork, continuous learning, and community involvement. We offer a supportive and inclusive work environment that encourages collaboration, creativity, and innovation. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * Excellent benefits, including vacation, paid time off, health and dental insurance, and 401(k) * Opportunities for career growth and professional development * Flexible work arrangements, including remote work options * A supportive and inclusive work environment that encourages collaboration, creativity, and innovation **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for the Pharmacy Customer Service Representative role at arenaflex. Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you! Apply for this job