**Experienced Pharmacy Customer Service Representative – Remote Opportunity with arenaflex**

At arenaflex, we're dedicated to providing exceptional customer service to our members and partners in the pharmaceutical benefits industry. As a Pharmacy Customer Service Representative, you'll play a vital role in ensuring our customers receive the support they need to navigate their pharmacy benefits and claims. If you're a certified pharmacy technician with call center experience, we want to hear from you! **About arenaflex** arenaflex is a leading provider of innovative solutions in the pharmaceutical benefits industry. Our mission is to empower our customers with seamless access to quality healthcare services. We're committed to fostering a culture of excellence, teamwork, and continuous learning. As a Pharmacy Customer Service Representative, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences. **Job Summary** We're seeking an experienced Pharmacy Customer Service Representative to join our remote team. As a key member of our customer service team, you'll be responsible for providing empathetic support to our members, providers, and pharmacies regarding pharmacy benefit, provider, or claim issues. You'll spend approximately 90% of your time on the phones, handling inbound calls and making outbound calls to follow up with members, providers, and pharmacies as necessary. **Key Responsibilities** * Answer questions and handle problems regarding pharmacy benefit, provider, or claim issues * Handle inbound calls and make outbound calls to follow up with members, providers, and pharmacies as necessary * Spend approximately 90% of your time on the phones, providing empathetic customer service * Seek approval for overrides and prior authorizations as needed and enter them into the claims system * Monitor pharmacy claims processing and complete data entry of member records * Other duties or special projects may be assigned as necessary **Essential Qualifications** * 1+ years of experience in the pharmaceutical healthcare industry * A pharmacy technician certification is highly preferred (inactive also applies) * 1+ year(s) of PBM or health benefits experience * Experience in working in a high-volume call center is highly preferred * High school diploma or equivalent **Preferred Qualifications** * 2+ years of experience in the pharmaceutical healthcare industry * Advanced pharmacy technician certification (e.g., CPhT, RPh) * Experience in working with electronic health records (EHRs) and claims processing systems * Strong knowledge of pharmacy benefit management (PBM) and health benefits **Skills and Competencies** * Excellent communication and interpersonal skills * Strong problem-solving and critical thinking skills * Ability to work in a fast-paced, dynamic environment * Proficiency in Microsoft Office and Google Suite * Strong attention to detail and accuracy * Ability to work independently and as part of a team * Strong customer service skills and a passion for delivering exceptional experiences **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. As a Pharmacy Customer Service Representative, you'll have opportunities to: * Develop your skills and knowledge in the pharmaceutical benefits industry * Work with a dynamic team of professionals who are passionate about delivering exceptional customer experiences * Participate in ongoing training and development programs to enhance your skills and knowledge * Take on new challenges and responsibilities as you grow and develop in your role **Work Environment and Company Culture** As a remote employee, you'll have the flexibility to work from the comfort of your own home. arenaflex provides the necessary equipment and technology to ensure you have everything you need to succeed. Our company culture is built on a foundation of teamwork, collaboration, and continuous learning. We're committed to fostering a positive and inclusive work environment that supports the well-being and success of our employees. **Compensation, Perks, and Benefits** * Competitive hourly rate: $18.50-$19.50 per hour (BOE) * $1 per hour shift differential for overnight shifts * Opportunities for career growth and advancement * Comprehensive training and development programs * Flexible work arrangements and remote work options * Access to a range of employee benefits, including health insurance, retirement plans, and paid time off **Pre-screening and Application Process** To apply for this exciting opportunity, please click the "Apply Online" button below. If you're currently registered with arenaflex, click the "Log In" button to add yourself as a candidate to this job. If you're not currently registered, click the "Create Account" button to complete the application and select the Frisco branch. Apply Job! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to fostering a culture of inclusion and respect, and we're proud to be an employer of choice for talented individuals from all backgrounds. **Note** arenaflex is a leading provider of innovative solutions in the pharmaceutical benefits industry. We're committed to delivering exceptional customer experiences and empowering our customers with seamless access to quality healthcare services. Apply for this job