**Experienced Pharmacy Customer Service Representative – Remote Customer Support & Medical Claims Processing**
Are you a compassionate and detail-oriented individual with a passion for delivering exceptional customer service in the healthcare industry? Do you have experience in processing medical and prescription claims, and a strong understanding of medical insurance and billing inquiries? If so, we invite you to join our dynamic team at blithequark as a Pharmacy Customer Service Representative – Remote. **About blithequark** blithequark is a leading provider of innovative healthcare solutions, dedicated to improving patient outcomes and enhancing the overall healthcare experience. Our team of dedicated professionals is committed to delivering exceptional service and support to patients, healthcare providers, and stakeholders alike. As a remote Pharmacy Customer Service Representative, you will play a vital role in our mission to provide outstanding customer service and support, while working from the comfort of your own home. **Role Overview** As a Pharmacy Customer Service Representative, you will serve as the essential voice for patients and healthcare providers, delivering outstanding service and support. Your key duties will encompass addressing customer inquiries, processing medical and prescription claims, and ensuring a favorable experience for all stakeholders. You will be responsible for handling customer and patient inquiries with empathy, while processing medical and prescription claims accurately and efficiently. You will also offer accurate information to patients regarding their prescriptions and pharmacy offerings, respond to medical and pharmaceutical billing inquiries promptly and professionally, and assist patients in navigating medical insurance verification and exploring payment options to fulfill their requirements. **Key Responsibilities** * Handle customer and patient inquiries with empathy while processing medical and prescription claims. * Offer accurate information to patients regarding their prescriptions and pharmacy offerings. * Respond to medical and pharmaceutical billing inquiries promptly and professionally. * Assist patients in navigating medical insurance verification and explore payment options to fulfill their requirements. * Process medical and prescription claims accurately and efficiently. * Provide exceptional customer service and support to patients, healthcare providers, and stakeholders. * Collaborate with internal teams to resolve complex customer issues and improve overall customer satisfaction. **Required Skills** * Strong communication abilities coupled with a compassionate approach to customer service. * Experience in processing medical and prescription claims. * Familiarity with medical insurance and billing inquiries is advantageous. * Ability to work independently and as part of a remote team. * Strong problem-solving and analytical skills. * Excellent time management and organizational skills. * Ability to maintain confidentiality and handle sensitive customer information. **Qualifications** * At least one year of experience within a healthcare or medical call center environment is required. * Preference will be given to candidates who are knowledgeable in benefit verification and prior authorization processes. * Understanding of medical benefits, medical insurance, and prescriptions is a plus. * High school diploma or equivalent is mandatory. **Education Requirements** * A verifiable high school diploma or equivalent is mandatory. **Career Growth Opportunities** This position offers avenues for professional development and advancement within the company, supported by a flexible and encouraging work culture. At blithequark, we believe in investing in our employees and providing opportunities for growth and development. Whether you're looking to advance your career or explore new opportunities, we offer a supportive and inclusive work environment that prioritizes employee well-being and customer satisfaction. **Company Culture And Values** We pride ourselves on fostering an inclusive and supportive work environment that prioritizes employee well-being and customer satisfaction. Our company culture is built on the following values: * **Innovation**: We encourage creativity and innovation in all aspects of our business. * **Collaboration**: We believe in working together as a team to achieve our goals. * **Customer Focus**: We prioritize customer satisfaction and strive to deliver exceptional service and support. * **Inclusivity**: We celebrate diversity and promote an inclusive work environment. * **Continuous Learning**: We invest in our employees' growth and development, providing opportunities for training and professional development. **Employment Type** This is a full-time remote position, offering a flexible and encouraging work environment that prioritizes employee well-being and customer satisfaction. **Compensation** * $18-20 per hour, commensurate with experience. * Comprehensive medical, dental, and vision coverage. * Weekly pay cycle. * Flexible and encouraging work environment. **How to Apply** If you're a motivated and compassionate individual with a passion for delivering exceptional customer service in the healthcare industry, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job