Experienced Pharmacy Customer Service Associate – Remote Data Entry and Client Experience Expert

Introduction to arenaflex arenaflex is a leading private industry player, dedicated to providing exceptional customer experiences and innovative solutions. As a dynamic and growth-oriented organization, we are committed to fostering a culture of excellence, inclusivity, and continuous learning. Our team members are passionate about delivering top-notch services, and we are now seeking an experienced Pharmacy Customer Service Associate to join our ranks. If you are a motivated and customer-focused individual with a passion for healthcare and pharmacy services, we encourage you to apply for this exciting remote opportunity. Job Overview In this full-time role, you will be responsible for providing exceptional customer service, processing data entry tasks, and supporting our pharmacy team in delivering outstanding patient care. As a Pharmacy Customer Service Associate, you will be the face of arenaflex, interacting with clients, patients, and colleagues to ensure a positive and seamless experience. Your expertise in data entry, customer service, and pharmacy operations will be essential in driving our success and growth. Key Responsibilities Model and convey a unique and great client experience, ensuring that customers receive considerate, fair, and professional service Register sales on designated sales registers, provide clients with efficient checkout services, and process transactions accurately Assist the pharmacist, under direct supervision, in the practice of pharmacy, including utilizing pharmacy systems to acquire patient and medication data and process prescriptions Engage clients and patients by greeting them, offering help with items and services, and resolving customer issues to ensure a positive experience Recommend items for sale to clients and suggest upsell or companion items, promoting arenaflex products and services Maintain counters and retirements clean and well-promoted, take inventory, and keep records up-to-date Perform duties as assigned by the Pharmacy Director, Staff Pharmacist, and Senior Manager, including using pharmacy systems to enter patient and medication data, filling prescriptions, and verifying medication accuracy Report medication errors to the pharmacist on duty and adhere to arenaflex policies and procedures regarding pharmacy errors and the Quality Improvement Program Handle calls that don't require personal attention from the pharmacist, including those to physicians, and process manual claims for third-party program prescription services Support and assist the Pharmacy Department on inventory management activities, such as ordering, unloading, checking, and storing shipments of medications Ensure compliance with state and local regulations regarding controlled substances and maintain knowledge of arenaflex asset protection methods Essential Qualifications Bachelor's degree in a related field Ability to read, write, and communicate in English (except in Puerto Rico) Willingness to work a flexible schedule, including evenings and weekend hours Strong numerical abilities, including counting, measuring, and weighing prescriptions Good computer skills and knowledge of store inventory control PTCB certification (or willingness to obtain) Preferred Qualifications At least six months of experience in a retail environment Previous work experience with arenaflex or a similar organization Excellent customer service and communication skills Ability to work in a fast-paced environment and prioritize tasks effectively Strong problem-solving and analytical skills Career Growth and Learning Benefits At arenaflex, we are committed to the growth and development of our team members. As a Pharmacy Customer Service Associate, you will have access to training and development programs, including PTCB certification and continuing education credits. You will also have the opportunity to work with a talented and dedicated team, sharing knowledge and best practices to drive excellence in customer service and pharmacy operations. Work Environment and Company Culture arenaflex is a dynamic and inclusive organization, dedicated to fostering a culture of respect, empathy, and open communication. Our team members are passionate about delivering exceptional customer experiences, and we are committed to creating a work environment that is supportive, collaborative, and fun. As a remote worker, you will be part of a virtual team, connected through technology and shared goals, with opportunities to interact with colleagues and participate in company-wide initiatives. Compensation, Perks, and Benefits arenaflex offers a competitive compensation package, including a hourly rate of $25, as well as a range of perks and benefits, such as flexible scheduling, opportunities for career growth and development, and a comprehensive benefits package. We are committed to recognizing and rewarding our team members' contributions, celebrating their successes, and supporting their well-being and work-life balance. Conclusion If you are a motivated and customer-focused individual, passionate about healthcare and pharmacy services, we encourage you to apply for this exciting remote opportunity. As a Pharmacy Customer Service Associate at arenaflex, you will be part of a dynamic and growth-oriented organization, dedicated to delivering exceptional customer experiences and innovative solutions. Join our team and take the first step towards a rewarding and challenging career in pharmacy customer service and data entry. 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