**Experienced Pharmacy Customer Service Associate – Delivering Exceptional Patient Experience and Supporting Pharmacy Operations**

At blithequark, we are committed to delivering exceptional patient experiences and providing top-notch pharmacy services to our customers. As an Experienced Pharmacy Customer Service Associate, you will play a vital role in ensuring that our patients receive the highest level of care and service. If you are passionate about delivering outstanding customer experiences and have a strong desire to work in a dynamic and fast-paced environment, we encourage you to apply for this exciting opportunity. **About blithequark** blithequark is a leading healthcare company dedicated to providing innovative solutions and exceptional patient experiences. Our team of dedicated professionals is committed to delivering high-quality services and products that meet the evolving needs of our customers. We are proud to be a part of the healthcare industry and strive to make a positive impact on the lives of our patients and customers. **Job Summary** As an Experienced Pharmacy Customer Service Associate, you will be responsible for delivering exceptional patient experiences, supporting pharmacy operations, and ensuring compliance with state and federal regulations. You will work closely with our pharmacists and other healthcare professionals to provide accurate and timely services to our patients. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. **Key Responsibilities** * Models and delivers a distinctive and delightful customer experience, engaging customers and patients by greeting them and offering assistance with products and services. * Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service, and recommends items for sale to customers. * Assists the pharmacist, under direct supervision, in the practice of pharmacy, using pharmacy systems to obtain patient and drug information and process prescriptions. * Provides customers with courteous, friendly, fast, and efficient service, and recommends trade-up and/or companion items. * Registers customer purchases on assigned cash register, collects cash and distributes change as requested, and processes voids, returns, rain checks, refunds, and exchanges as needed. * Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records, and checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader. * Performs duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. * Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. * Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians, and processes (corrects and resubmits) manual claims for third-party program prescription services in a timely and efficient manner. * Assists and supports Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals, and maintains knowledge of Company asset protection techniques. * Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products), and constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. * Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves), and has working knowledge of store systems and store equipment. * Provides customer service in the photo area, including digital passport photo service, poster print, and creative machine, and suggestive sell of promotional photo products. * Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store), and assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance. **Essential Qualifications** * Must be fluent in reading, writing, and speaking English (except in Puerto Rico). * Requires willingness to work flexible schedule, including evenings and weekend hours. * Must be able to lift up to 25 pounds and stand for long periods of time. * Must be able to work in a fast-paced environment and maintain a high level of productivity. **Preferred Qualifications** * Prefer six months of experience in a retail environment. * Prefer to have prior work experience with blithequark. * Prefer good math skills so they can fill prescriptions accurately, including counting, measuring, and weighing medications. * Prefer good computer skills. * Prefer the knowledge of store inventory control. * Prefer PTCB certification. **Skills and Competencies** * Excellent communication and interpersonal skills. * Ability to work in a fast-paced environment and maintain a high level of productivity. * Strong problem-solving and analytical skills. * Ability to work independently and as part of a team. * Strong customer service skills and a commitment to delivering exceptional patient experiences. * Ability to learn and adapt to new systems and technologies. * Strong attention to detail and ability to maintain accurate records. **Career Growth Opportunities and Learning Benefits** * blithequark offers a comprehensive training program to help you develop your skills and knowledge in pharmacy operations and customer service. * Opportunities for career advancement and professional growth within the company. * Access to ongoing education and training programs to stay up-to-date with the latest developments in pharmacy and healthcare. * Collaborative and supportive work environment that encourages teamwork and open communication. **Work Environment and Company Culture** * blithequark is a dynamic and fast-paced environment that requires flexibility and adaptability. * Our team of dedicated professionals is committed to delivering exceptional patient experiences and providing top-notch pharmacy services. * We value diversity and inclusion and strive to create a work environment that is welcoming and inclusive to all employees. * We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan and paid time off. **Compensation, Perks, and Benefits** * Competitive hourly rate of $16-$18 per hour. * Comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan and paid time off. * Opportunities for career advancement and professional growth within the company. * Access to ongoing education and training programs to stay up-to-date with the latest developments in pharmacy and healthcare. * Collaborative and supportive work environment that encourages teamwork and open communication. **How to Apply** If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please visit our website at [insert website URL] to submit your application. We look forward to hearing from you! **Equal Opportunity Employer** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive and respectful of all employees, and we strive to provide equal opportunities for career advancement and professional growth. **PTCB Certification** blithequark requires all pharmacy technicians to earn and maintain PTCB certification through the designated PTCB training program and/or state required certification/registration. We offer a comprehensive training program to help you develop your skills and knowledge in pharmacy operations and customer service. **Training and Personal Development** blithequark offers a comprehensive training program to help you develop your skills and knowledge in pharmacy operations and customer service. Our training program includes: * On-the-job training and mentorship * Classroom training and workshops * Online training and webinars * Ongoing education and training programs to stay up-to-date with the latest developments in pharmacy and healthcare. **We are an Equal Opportunity Employer** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive and respectful of all employees, and we strive to provide equal opportunities for career advancement and professional growth. **Salary Range** The actual compensation that you will be offered will depend on a variety of factors, including geography, skills, and abilities, education, experience, and other relevant factors. This role will remain open until filled. Apply for this job