**Experienced Pet Insurance Customer Service Representative – Remote Opportunity with arenaflex**

Join arenaflex, a leading innovator in the pet insurance industry, as we seek an experienced and results-driven Pet Insurance Customer Service Representative to join our dynamic team. As a key member of our customer-facing team, you will play a vital role in delivering exceptional customer experiences, driving sales growth, and building strong relationships with pet parents across the United States. **About arenaflex** arenaflex is a forward-thinking company that is revolutionizing the pet insurance industry with its innovative products and services. Our mission is to provide pet parents with peace of mind, knowing that their furry friends are protected and cared for. With a strong commitment to customer satisfaction and a passion for delivering exceptional experiences, we are seeking talented individuals who share our values and are eager to join our team. **Job Summary** As a Pet Insurance Customer Service Representative, you will be responsible for managing inbound calls, emails, and chats from pet parents, providing solutions to their insurance needs, and driving sales growth. You will work closely with our team to build strong relationships with customers, provide exceptional customer service, and promote our pet insurance products. If you are a motivated and results-driven individual with a passion for sales and customer service, we encourage you to apply for this exciting opportunity. **Key Responsibilities** - Manage inbound email, chat, and phone inquiries from pet parents for the purpose of selling pet insurance policies. - Manage time and other resources to ensure sales goals are met consistently. - Handle all interactions promptly and effectively to minimize wait times. - Build rapport with potential customers to reinforce the value of arenaflex's brand and our pet insurance products. - Build strong knowledge of products and services offered. - Collaborate with the team to develop and implement sales strategies and tactics. - Analyze sales data and customer feedback to identify areas for improvement and opportunities for growth. - Stay up-to-date on industry trends, competitor activity, and regulatory changes that may impact our business. **Essential Business Experience and Technical Skills** - High school diploma or GED - 2+ years of sales experience - Proven attendance reliability - Flexible schedule requirements, with the ability to work evenings and weekends - Current active resident property and casualty insurance license (General P&C, not Personal Lines) - Licenses must remain active throughout the duration of the assignment **Preferred Qualifications** - Proven sales success within an inbound service environment, preferably a direct sales environment - Insurance industry sales experience - Service industry and/or Contact Center experience - Ability to operate in a fast-paced, multi-tasking environment with deadlines - Strong written, verbal, interpersonal, and phone communication skills - Excellent tracking, follow-up, negotiating, and relationship building skills - Demonstrated ability to consistently overcome objections - Articulate, professional, and possesses a strong quality sales mindset with attention to detail - Proven history of adherence to corporate policies, procedures, and guidelines - Strong computer background using MS Word, Excel, and Internet **Career Growth Opportunities and Learning Benefits** At arenaflex, we are committed to the growth and development of our employees. We offer a range of training programs, mentorship opportunities, and career advancement paths to help you achieve your career goals. Our comprehensive training program will equip you with the skills and knowledge you need to succeed in this role, including: - Comprehensive training on our pet insurance products and services - Sales and customer service training - Industry-specific training and certifications - Ongoing coaching and feedback to help you improve your performance **Work Environment and Company Culture** arenaflex is a remote-friendly company that values flexibility and work-life balance. Our team is passionate about delivering exceptional customer experiences and driving sales growth. We are committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. Our company culture is built on the following values: - Customer-centricity - Innovation - Collaboration - Integrity - Excellence **Compensation, Perks, and Benefits** We offer a competitive compensation package, including: - $20/hour pay rate - Comprehensive benefits package, including health, dental, and vision insurance - 401(k) matching program - Paid time off and holidays - Flexible scheduling and remote work options - Ongoing training and development opportunities **How to Apply** If you are a motivated and results-driven individual with a passion for sales and customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. Apply Job! We look forward to hearing from you and exploring how you can contribute to our team's success! Apply for this job