**Experienced Patient Care Customer Service Representative – Evening & Weekend Shifts – Remote Opportunity**

Are you a compassionate and detail-oriented individual with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment where no two calls are ever the same? If so, we invite you to join blithequark's Patient Care Customer Service team as a Patient Care Customer Service Representative. In this role, you will be the first point of contact for patients, providing empathetic support and resolving issues related to medical equipment and supplies. **About blithequark** blithequark is a national leader in providing high-quality medical products, services, and outstanding customer care to patients across the country. With a strong commitment to empowering patients to manage their health and treatment at home, we strive to make a positive impact on the lives of those we serve. Our team of dedicated professionals is passionate about delivering exceptional care and support to our patients, and we're looking for like-minded individuals to join our ranks. **Job Summary** As a Patient Care Customer Service Representative, you will be responsible for contacting patients to discuss their medical equipment and supplies, taking orders, verifying patient information, and placing orders in a timely manner. You will work closely with our team to resolve issues, troubleshoot problems, and provide exceptional customer service to our patients. This is a remote opportunity, allowing you to work from the comfort of your own home. **Responsibilities** * Accurately transcribe patient profiles over the phone, including data entry and possible outbound calling * Obtain medically necessary documentation * Process patient orders through our online pharmacy system * Resolve tracking issues and reschedule shipping orders for patients * Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure * Verify orders are complete * Perform other duties as assigned **Qualifications** * High school diploma or GED equivalent * Experience in the medical field and administrative record management * Strong customer service background * Ability to effectively communicate in English, both orally and written * Helpful, knowledgeable, and polite demeanor with a positive attitude * Ability to maintain confidentiality and practice discretion and caution when handling sensitive information * Medical terminology knowledge * Multi-tasking and attention to detail skills * Ability to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division * Self-motivation, organized, time-management, and deductive problem-solving skills * Ability to work independently and as part of a team **Physical Demands** * Requires sitting, walking, standing, talking, or listening * Requires close vision to small print on computer and/or paperwork **Machines, Equipment, and Technical Abilities** * Email transmission and communication * Internet navigation and research * Microsoft applications (Word and Excel) * Office equipment (fax machine, copier, printer, phone, and computer/tablet) * Understanding of all applicable home medical equipment and supplies **Benefits** * 401(k) plan * Medical, dental, and vision insurance * Life insurance and disability benefits * Generous paid time off and paid holidays * Bonus and incentive opportunities (non-exempt and exempt) * Mileage reimbursement (when applicable) * Telephone reimbursement (when applicable) **Work Environment and Culture** blithequark is committed to creating a positive and supportive work environment that fosters growth, learning, and collaboration. Our team is passionate about delivering exceptional care and support to our patients, and we're looking for like-minded individuals to join our ranks. As a remote employee, you will have the flexibility to work from the comfort of your own home, while still being part of a dynamic and supportive team. **Compensation and Perks** * Competitive salary * Quarterly bonus opportunity * 100% remote work from home opportunity * Must live in the US and live within 60 miles of any blithequark location * After-hours call center shifts * Part-time and full-time opportunities available **How to Apply** If you're a motivated and compassionate individual with a passion for delivering exceptional customer service, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! **Equal Opportunity Employer** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination. We recruit, employ, train, promote, transfer, separate from employment, and compensate employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where blithequark has employees. Apply for this job