Experienced Patient Care Customer Service Representative – Evening and Weekend Remote Opportunities for Delivering Exceptional Patient Experiences in the Healthcare Industry

Welcome to blithequark: Empowering Patients and Enhancing Lives At blithequark, we are dedicated to providing high-quality medical products, services, and outstanding customer care to patients across the United States. As a national leader in the healthcare industry, we specialize in ventilators, oxygen, sleep apnea treatment, wound care solutions, and home medical equipment. Our mission is to empower patients to manage their health and treatment at home, leading to a more comfortable and productive life. With hundreds of locations across 45 states, we are committed to making a positive impact on the lives of our patients and their families. Job Overview and Responsibilities We are seeking a compassionate and dedicated Patient Care Customer Service Representative to join our Sleep Central (After Hours Call Center) team. As a key member of our team, you will be responsible for providing exceptional patient care and customer service to our patients during evening and weekend hours. This is a 100% remote opportunity, allowing you to work from the comfort of your own home while making a difference in the lives of our patients. Key Responsibilities: Contact patients regarding delivery of equipment, taking patient orders, and verifying patient information in a timely and efficient manner Accurately transcribe patient profiles over the telephone, including data entry of information and possible outbound calling Obtain medically necessary documentation and process patient orders through our online pharmacy system Resolve tracking issues and reschedule shipping orders for patients, ensuring timely delivery of essential medical equipment Troubleshoot problems based on patient input, providing solutions and support to ensure patient satisfaction Verify orders are complete and accurate, ensuring seamless delivery of medical equipment and supplies Perform other duties as assigned, contributing to the overall success of our team and organization Essential Qualifications and Requirements To be successful in this role, you must possess a high school diploma or GED equivalent, as well as experience in the medical field and administrative record management. A strong customer service background is essential, with the ability to effectively communicate in English, both orally and in writing. You must also be able to interpret a variety of communications, maintain confidentiality, and practice discretion when handling sensitive information. Preferred Qualifications: Experience in a call center or customer service environment, preferably in the healthcare industry Knowledge of medical terminology and familiarity with home medical equipment and supplies Strong problem-solving skills, with the ability to think critically and make sound decisions Self-motivation, organization, and time-management skills, with the ability to work independently and as part of a team Proficiency in Microsoft applications, including Word and Excel, as well as internet navigation and research skills Skills and Competencies To excel in this role, you must possess excellent communication and interpersonal skills, with the ability to build strong relationships with patients, families, and healthcare professionals. You must also be able to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities with ease. Strong attention to detail, accuracy, and organizational skills are essential, as well as the ability to maintain confidentiality and handle sensitive information with discretion. Technical Skills: Proficiency in email transmission and communication, as well as internet navigation and research Experience with Microsoft applications, including Word and Excel Familiarity with office equipment, including fax machines, copiers, printers, and computers/tablets Understanding of home medical equipment and supplies, with the ability to provide support and guidance to patients and families Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees, providing opportunities for career advancement and professional growth. As a Patient Care Customer Service Representative, you will have access to comprehensive training and development programs, designed to enhance your skills and knowledge in the healthcare industry. You will also have the opportunity to work with a talented team of professionals, dedicated to delivering exceptional patient care and customer service. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and supportive work environment, fostering a culture of teamwork, respect, and open communication. We are committed to creating a workplace where employees feel valued, empowered, and inspired to make a difference in the lives of our patients. As a remote employee, you will be part of a virtual team, connected through technology and shared goals, with opportunities for collaboration and connection with colleagues across the organization. Compensation, Perks, and Benefits We offer a competitive salary, starting at $15 per hour, as well as a quarterly bonus opportunity, recognizing and rewarding your contributions to our team. You will also be eligible for a comprehensive benefits package, including 401k, medical, dental, and vision insurance, life insurance, and disability benefits. Additionally, you will receive generous paid time off and paid holidays, as well as mileage reimbursement and telephone reimbursement, where applicable. Conclusion If you are a compassionate and dedicated individual, passionate about delivering exceptional patient care and customer service, we encourage you to apply for this exciting opportunity. As a Patient Care Customer Service Representative at blithequark, you will be part of a talented team, committed to making a positive impact on the lives of our patients and their families. Join us in our mission to empower patients and enhance lives, and take the first step towards a rewarding and challenging career in the healthcare industry. Apply for this job