**Experienced Patient Care Advocate – Remote Call Center Customer Service Representative**

At arenaflex, we're dedicated to delivering exceptional patient care and support through our innovative pharmacy benefits program. As a key member of our remote call center team, you'll play a vital role in ensuring our members receive the highest level of service and support. If you're passionate about customer service, have a knack for problem-solving, and thrive in a dynamic, fast-paced environment, we want to hear from you! **About arenaflex** arenaflex is a leading provider of pharmacy benefits and services, committed to improving the lives of our members and their families. Our team of dedicated professionals is passionate about delivering exceptional customer service, and we're seeking like-minded individuals to join our remote call center team. As a remote Patient Care Advocate, you'll be part of a dynamic team that's dedicated to making a difference in the lives of our members. **Job Summary** As a Patient Care Advocate, you'll be responsible for handling customer service inquiries from members, providers, physicians, and internal and external clients related to pharmacy benefits. You'll work to research and resolve problems in a timely manner, assist members in understanding and maximizing the use of their pharmacy distribution program, and use computerized systems to gather information and respond to questions. Your attention to detail, excellent communication skills, and ability to work independently will make you an invaluable asset to our team. **Key Responsibilities** * Handle inbound and outbound member, provider, and physician calls to address pharmacy benefits-related inquiries * Answer questions related to pharmacy benefits, maintaining productivity standards and performance guarantees where applicable * Work with other operational departments to research and resolve mail order and claims issues and respond to members within performance agreement guidelines * Maintain accurate and complete documentation of all inquiries to continuously improve the customer service process and reduce potential legal concerns * Identify and escalate concerns received from patients and/or clients in a prudent manner, ensuring corrective action is pursued and expedited to address their needs * Adhere to quality and production standards while complying with all applicable company, state, and federal safety regulations * Perform other duties as needed to support the team and ensure exceptional customer service **Essential Qualifications** * 1 year of experience in a call center or customer service role (preferred) * Excellent communication and problem-solving skills * Ability to work independently and as part of a remote team * Strong attention to detail and organizational skills * Proficiency in computerized systems and software applications * Ability to maintain confidentiality and handle sensitive information * High school diploma or equivalent required; associate's or bachelor's degree preferred **Preferred Qualifications** * 1 year of experience in a healthcare or pharmacy-related field * Experience with pharmacy benefits and claims processing * Knowledge of regulatory requirements and compliance standards * Certification in customer service or a related field (e.g., Certified Customer Service Representative (CCSR)) **Skills and Competencies** * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced, dynamic environment * Strong attention to detail and organizational skills * Proficiency in computerized systems and software applications * Ability to maintain confidentiality and handle sensitive information * Strong customer service skills, with a focus on empathy and understanding **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. As a remote Patient Care Advocate, you'll have access to: * Ongoing training and development opportunities to enhance your skills and knowledge * Mentorship and coaching from experienced team members * Opportunities for career advancement and professional growth * A dynamic and supportive work environment that encourages collaboration and innovation **Work Environment and Company Culture** As a remote team member, you'll have the flexibility to work from the comfort of your own home. Our remote work environment is designed to promote productivity, collaboration, and work-life balance. At arenaflex, we value: * Diversity, equity, and inclusion * Employee well-being and work-life balance * Continuous learning and professional growth * Collaboration and teamwork * Customer-centricity and a commitment to exceptional service **Compensation, Perks, and Benefits** As a remote Patient Care Advocate, you'll enjoy a competitive salary, comprehensive benefits package, and a range of perks and incentives, including: * Competitive salary and bonus structure * Comprehensive health, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Flexible work arrangements and remote work options * Professional development opportunities and training * Access to exclusive employee discounts and perks **How to Apply** If you're passionate about customer service, have a knack for problem-solving, and thrive in a dynamic, fast-paced environment, we want to hear from you! Apply now to join our remote call center team as a Patient Care Advocate. 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