**Experienced Part-Time Virtual Customer Representative – Phoenix Valley**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a remote work environment and value flexibility in your schedule? Look no further than blithequark, a top-rated wireless provider that offers affordable access to cellular service for those 50+. As a Part-Time Virtual Customer Representative, you'll be at the forefront of providing award-winning customer support to our valued customers across the USA. **About blithequark** blithequark is a pioneer in the wireless industry, founded over 25 years ago on the principle that everyone deserves affordable access to the safety and convenience of cellular service. With a commitment to 100% U.S.-based customer support, we've earned a reputation for excellence in customer service, earning the #1 spot in Customer Service among Value MVNOs, 18 times in a row, as recognized by J.D. Power. Our team is dedicated to providing exceptional service, and we're looking for like-minded individuals to join our ranks. **What You'll Do** As a Part-Time Virtual Customer Representative, you'll be the face of blithequark, providing top-notch support to our customers through phone calls, emails, and chats. Your primary responsibilities will include: * **Customer Champion**: You'll be the difference between a happy customer and a disconnected phone line. Our customers deserve the absolute best service, and we know that you can be part of that solution. On average, you'll take about 4+ calls per hour from our customers across the USA. * **Technology Troubleshooter**: When it comes to explaining cellular phones, billing, or answering general questions from our customers, you'll be the expert. Not only will you be able to answer questions, but you'll also be the solution! Customers will require assistance with how to operate their phone, including tasks like changing a SIM card, downloading apps, or adding contacts to their phone. * **Highly Organized and Motivated**: This role requires you to be at your best throughout your entire shift. Since you'll be working from home, you'll need to be self-motivated and committed to being available and present for our customers during your shift, except for your assigned breaks and lunch. You'll need to have a quiet, distraction-free workplace. * **Team Player**: We win, we celebrate, we laugh, we appreciate, and respect each other as professionals and teammates. This is part of the secret sauce of blithequark. As a team player, you'll work collaboratively and appreciate each other's differences, strengths, and talents. **What's in it for YOU?** * **Schedule**: Monday-Friday, (Jul-Sept) 1:30pm-5:30pm and (Oct-Mar) 2:30pm-6:30pm AZ. * **Competitive Wage and Savings**: ($16/hour) with an opportunity to earn shift differentials for evening and weekend hours worked. You'll also be able to save on gas and lunches out! * **Career Growth**: You're in charge of your career at blithequark, and you have the freedom to grow. Yes, you read that correctly – you have the freedom to self-promote through meeting and maintaining your metrics. * **Paid Training**: 4-week training, 20 hours/week, that is 100% paid! **What Skills You Need (Don't Worry, We Train the Rest)** * **Right Attitude**: Come prepared with an attitude focused on learning and creating great experiences for our customers. * **Experience**: A high school diploma or equivalent is required. We also require at least 6 months of customer service experience. Remote customer service experience is preferred. * **Office Computer Skills**: You'll need basic computer skills (general typing, use of common software applications, and ability to navigate the internet). * **Work from Home Requirements**: + **Internet Connection**: You'll need to have at least an upload speed of 20 MBPS and a download speed of 100 MBPS. Internet providers that are NOT compatible include; satellite, wi-fi, or cellular data. + **Distraction-Free Workplace**: You'll need to provide an office setting in your home. Somewhere you can close out the world and noise so the customer can hear YOU. + **Location**: While you work from home, you must be within 50 miles of a blithequark facility. This is because we believe you should have the freedom to have team interaction when you choose. There is also an on-site and off-site IT support as needed. **Why Join blithequark?** At blithequark, we're committed to creating a work environment that's supportive, inclusive, and empowering. We believe in: * **Employee Flexibility**: We offer flexible scheduling options to meet the needs of our employees and customers. * **Career Growth Opportunities**: We invest in our employees' growth and development, providing opportunities for advancement and professional growth. * **Work-Life Balance**: We understand the importance of work-life balance and offer benefits that support our employees' overall well-being. * **Community Involvement**: We're committed to giving back to our community, and we encourage our employees to get involved in volunteer work and community service. **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Apply now to join our team as a Part-Time Virtual Customer Representative. Don't miss this opportunity to be part of a dynamic and growing company that's dedicated to making a difference in the lives of our customers. **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. **Pre-employment Background Check and Drug Screen** A pre-employment background check and drug screen are required for all candidates. **Primary Location**: United States-Arizona **Other Locations**: United States-Arizona-Tempe, United States-Arizona-Phoenix **Job**: Customer Service **Job Posting**: May 20, 2025 **Unposting Date**: Jun 21, 2025 Apply for this job