Experienced Part-Time Tier 1 Customer Support Agent - Remote Customer Service Opportunity with blithequark
Join the blithequark Team: Where Leadership Development Meets Customer Excellence blithequark is a pioneering organization dedicated to unlocking the potential of leaders worldwide. By partnering with top business schools, we offer cutting-edge programs that empower professionals to reach new heights. Our mission is to connect leaders to their future potential, and we're seeking passionate, diverse, and mission-driven individuals to join our growing team. About the Role: Part-Time Tier 1 Customer Support Agent (Remote) We're looking for a highly motivated and customer-focused Part-Time Tier 1 Customer Support Agent to provide exceptional service to our global participants. As a remote-based agent, you'll be the face of blithequark, championing customer happiness, satisfaction, and success through patience, understanding, and technical expertise. Key Responsibilities: Provide quick and effective support to clients via email, chat, phone, and web-based tools, addressing technical, logistical, and administrative inquiries. Troubleshoot technical and non-technical issues in a timely manner, escalating complex problems to internal team members as needed. Demonstrate familiarity with standard concepts, practices, and procedures of our programs, learning content, and technical products (with comprehensive training provided). Continuously improve the quality of our support and service, both internally and externally. Monitor live online video conferencing events and provide immediate assistance to participants. What You Need to Succeed: 1-3 years of work experience, preferably in a SaaS company or a product/technology division. Poise and professionalism to respond to high-level executives from around the world; executive support experience is a plus. Strong communication skills—written and verbal—that recognize and adapt to the wide range of blithequark participants. Familiarity with Salesforce (or other CRM), website backend/administrative interfaces (e.g., Wordpress/Rails Admin), cloud-based tools, and exposure to help desk software. Outstanding task management skills across a varied set of responsibilities in a fast-paced, high-volume environment. Fluency in Spanish, French, or Japanese is highly valued. What We Offer: Career Growth Opportunities: Accelerate your career: take any of our high-impact courses, for free. Stock options in our fast-growing company, as well as access to a 401(k) to invest in your future. Work-Life Balance: 20 days of PTO, generous parental leave, paid holidays, and flexible work arrangements. Comprehensive wellness benefits: high-quality, low-cost medical, dental, and vision plans, in addition to other wellness offerings. Company Culture: Community & Belonging: Our Employee Resource groups bring together employees with shared characteristics or life experiences. Commitment to diversity, equity, and inclusion is our ethos; we encourage diverse candidates to apply. How to Apply: To apply for this position, please submit a copy of your resume, brief cover letter (including how you heard about us), and an address to your LinkedIn profile. Candidates must be located and authorized to work in the US. Important Information: blithequark is committed to protecting our candidates from employment offer scams. Please be aware that any official communication will originate from an email address ending in "@blithequark.com". Additionally, while our recruiters do contact potential candidates proactively via LinkedIn and we do occasionally partner with third-party recruitment agencies, no offer of employment will ever be made via LinkedIn or text, and all offers will be preceded by multiple formal conversations with recruiters and hiring managers conducted over Zoom. We Look Forward to Hearing from You: blithequark values diversity and inclusion, and we're excited to welcome new team members who share our passion for customer excellence and leadership development. If you have a disability or any other need that requires an accommodation, please reach out to our recruiting team – we're happy to help. Apply for this job