**Experienced Part-Time Tier 1 Customer Support Agent – Remote Contractor**

Are you a customer support professional with a passion for delivering exceptional service to high-level executives from around the world? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join blithequark's team of dedicated customer support agents as a part-time contractor, working remotely to provide top-notch support to our global clients. **About blithequark** blithequark is a leading provider of online leadership development programs, empowering individuals and organizations to achieve their full potential. Our mission is to deliver innovative, engaging, and effective learning experiences that drive real results. As a part of our team, you'll be working with a talented group of professionals who share your passion for customer excellence and are committed to making a meaningful impact. **Job Summary** As a part-time Tier 1 Customer Support Agent, you'll be the primary point of contact for our clients, providing timely and effective solutions to their technical, logistical, and administrative needs. You'll work closely with our clients, who include high-level executives from premier companies worldwide, to ensure their online learning experience is seamless and enjoyable. This role requires a unique blend of technical expertise, communication skills, and cultural sensitivity, making it an exciting opportunity for the right candidate. **Key Responsibilities** * Enthusiastically support clients with their tech, logistical, and other needs via email, chat, phone, and web-based tools. * Accurately identify and troubleshoot technical and non-technical issues in a timely manner for a global set of users with diverse environments and scenarios. * Promptly escalate more complex problems to appropriate internal team members. * Demonstrate a familiarity with standard concepts, practices, and procedures of our programs, learning content, and technical products (with training). * Continuously endeavor to improve the quality of our support and service, both internally and externally. * Monitor live online video conferencing events and provide live immediate assistance to participants. **What You Need to Succeed** * 1-3 years of work experience, preferably with a SaaS company or a product/technology division. * Poise and professionalism to respond to high-level executives from around the world; executive support experience is a plus. * Strong communication skills—written and verbal—that recognizes and adapts to the wide range of blithequark participants. Be well-versed and comfortable with email, phone, and video (if needed) etiquette in potentially challenging or urgent situations. * Familiarity with Salesforce (or other CRM), website backend/administrative interfaces (e.g., Wordpress/Rails Admin), cloud-based tools, and exposure to help desk software. * Outstanding task management skills across a varied set of responsibilities in a fast-paced, high-volume environment. * Fluency in Spanish, French, or Japanese is highly valued. **Work Environment and Culture** As a remote contractor, you'll have the flexibility to work from anywhere, at any time, as long as you have a stable internet connection. Our team is collaborative, supportive, and passionate about delivering exceptional customer experiences. We prioritize work-life balance, offering flexible scheduling and opportunities for professional growth and development. **Career Growth Opportunities and Learning Benefits** At blithequark, we believe in investing in our team members' growth and development. As a part-time contractor, you'll have access to: * Ongoing training and professional development opportunities to enhance your skills and knowledge. * A supportive team environment that encourages collaboration, innovation, and continuous learning. * Opportunities to take on additional responsibilities and contribute to the growth and success of our organization. **Compensation, Perks, and Benefits** As a part-time contractor, you'll receive competitive compensation for your services, including: * Hourly rate based on experience and qualifications. * Opportunities for bonuses and incentives based on performance. * Access to our employee benefits program (for full-time employees only). **How to Apply** If you're a motivated, customer-focused professional with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume, a brief cover letter (including how you heard about us), and an address to your LinkedIn profile to [insert contact email]. We look forward to hearing from you! **Important Note** Please be aware that blithequark has been alerted to phishing schemes in which scammers may be posing as our recruiters and issuing false offers of employment. Any official blithequark email communication will originate from an email address ending in "@blithequark.com". We do not make offers of employment via LinkedIn or text, and all offers will be preceded by multiple formal conversations with recruiters and hiring managers conducted over Zoom. If you have any questions, please contact [insert contact email]. Apply for this job