Experienced Part-Time Remote Customer Service Representative – Flexible Home-Based Opportunity Supporting Medicaid Programs and Caregivers at blithequark

Introduction to blithequark and the Industry At blithequark, we are passionate about making a positive impact on people's lives, and we believe that everyone deserves the opportunity to receive care and support from their loved ones in the comfort of their own homes. As a leader in the industry, blithequark is committed to providing exceptional customer service and support to patients and caregivers who are part of self-directed Medicaid programs. If you are a compassionate and dedicated individual who is looking for a flexible and fulfilling work-from-home opportunity, we encourage you to join our team as a Part-Time Remote Customer Service Representative. Job Overview As a Customer Service Representative at blithequark, you will be responsible for answering incoming calls from patients and caregivers, responding to their questions, and providing important information and support. You will be working on behalf of a client that provides payroll services for people who are in self-directed Medicaid programs, ensuring that caregivers receive compensation for taking care of their loved ones. This is a part-time, remote opportunity that offers flexible scheduling and the ability to work from the comfort of your own home. Key Responsibilities Answering incoming calls from patients and caregivers with compassion and professionalism, responding to their questions, and providing important information Actively assisting with enrollment, program applications, and set up in applicable systems Retrieving information to assist caregivers with any payroll-related inquiries Utilizing de-escalation techniques when supporting upset or frustrated callers Offering guidance and directions to both caregivers and patients to effectively resolve any issues they're facing Documenting information and outcomes as necessary About You To be successful in this role, you should have at least one year of customer service experience and strong computer skills. You should also be able to offer empathy, patience, and a friendly demeanor at all times, as well as handle calls of a sensitive nature and de-escalate emotionally charged patients and caregivers. Additionally, you should have: Great active listening skills Excellent written and verbal communication skills Strong attention to detail The ability to multitask and adapt to change in a fast-paced environment A quality-focused mindset and a desire to achieve first call resolution whenever possible The ability to accurately and confidently work with numbers and discuss money Home Office Environment To work as a Customer Service Representative at blithequark, you will need a dedicated home office space that meets the following requirements: A computer with Windows 10 or 11 operating system, 8GB of RAM, and a sound card Access to high-speed, hardwired internet (no Wi-Fi or Satellite) Dual monitors A USB noise-cancelling headset A webcam for certification and training purposes Up-to-date antivirus software Flexible Hours of Operation As a Customer Service Representative at blithequark, you will enjoy flexible scheduling, with the ability to choose your own hours within the client's hours of operation. The hours of operation are Monday through Saturday, 8:00 AM to 08:00 PM ET. Please note that you will be required to work a minimum of 20 hours per week, and the client is seeking contractors who can work some hours on Mondays and Fridays. Pay and Perks This flexible opportunity pays independent contractors $13 per hour. You will also receive a one-time payment of $250 after completing the certification program and starting work. Additionally, you will have access to: One-on-one mentorship and ongoing development opportunities Free certification and training programs The freedom and flexibility to choose your own schedule, within the client's hours of operation The chance to achieve better work-life balance Opportunities to earn Perks points, which can be redeemed for exclusive discounts and savings on a variety of common expenses Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our team members. As a Customer Service Representative, you will have access to ongoing training and development opportunities, as well as the chance to advance your career within the company. You will also have the opportunity to work with a talented and dedicated team of professionals who are passionate about making a positive impact on people's lives. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and supportive work environment. We believe in fostering a culture of empathy, compassion, and respect, and we are committed to creating a workplace where everyone feels valued and appreciated. As a remote worker, you will be part of a virtual team that is connected by a shared passion for delivering exceptional customer service and support. Compensation, Perks, and Benefits In addition to your hourly pay, you will also receive a range of perks and benefits, including: Opportunities to earn Perks points, which can be redeemed for exclusive discounts and savings on a variety of common expenses Access to free certification and training programs One-on-one mentorship and ongoing development opportunities The freedom and flexibility to choose your own schedule, within the client's hours of operation The chance to achieve better work-life balance Conclusion If you are a compassionate and dedicated individual who is looking for a flexible and fulfilling work-from-home opportunity, we encourage you to join our team at blithequark as a Part-Time Remote Customer Service Representative. With your strong customer service skills and ability to work independently, you will be an invaluable asset to our team. Apply today to start your journey with blithequark and make a positive impact on people's lives! Apply for this job