Experienced Part-Time Data Entry and Ordering Processing Specialist for Customer Service Team at blithequark

Introduction to blithequark and the Role At blithequark, we are committed to delivering exceptional customer service and ensuring seamless operations across our spare parts sales order management. As a key member of our customer service team, you will play a vital role in supporting the ordering process, managing orders from entry to delivery, and handling reverse logistics. This part-time position offers a unique opportunity to work with internal and external customers, engage in a variety of pre-sales and post-sales service functions, and contribute to the success of our team. Key Responsibilities As a Data Entry and Ordering Processing Specialist at blithequark, your primary responsibilities will include: Interacting with customers, sales representatives, and service teams to handle domestic and international order processing, pre-sales, and post-sales service functions. Processing orders for materials, both domestically and internationally, in accordance with blithequark's policies and practices. Coordinating and performing activities such as order entry, order acknowledgement, order revision, and preparation of shipping documents. Receiving customer requests, preparing documents, and trouble tickets related to processing returns, servicing, and exchanges. Updating databases with the status of returned materials, issues, and accounts for returns inventory. Recording and reporting the status of equipment returns, repairs, replacements, sales orders, and delivery schedules. Ensuring service information is accessible by sorting and filing documents/forms and handling requests for additional company materials. Maintaining records of returns, schedule changes, product enhancements or changes, and product pricing, and resolving return credit problems. Coordinating and performing activities associated with the transfer of consigned material and order tracking and customs clearance. Essential Qualifications To be successful in this role, you will need: Direct customer support experience, including administrative experience. Order processing experience or an equivalent combination of formal training in logistics, data processing, marketing, international business, finance, and accounting, production control, or related office and business education. Proficiency in utilizing business tools such as email, Microsoft Word, Excel, and PowerPoint. Experience with HCM (e.g., Workday), SAP, Salesforce equivalent ERP product, and productivity software is desired. A typical education and experience requirement for this role is an Associate's degree or equivalent, with 1-3 years of related experience. Preferred Qualifications While not required, the following qualifications are preferred: Previous experience in a customer-facing role, with a strong focus on providing exceptional service. Knowledge of logistics, data processing, and international business practices. Experience with database management and record-keeping. Strong analytical and problem-solving skills, with the ability to work in a fast-paced environment. Skills and Competencies To excel in this role, you will need to possess the following skills and competencies: Excellent communication and customer service skills, with the ability to interact with internal and external customers. Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously. Proficiency in Microsoft Office, with the ability to learn and adapt to new software and systems. Attention to detail, with a high level of accuracy and quality in your work. Ability to work in a team environment, with a strong focus on collaboration and teamwork. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Data Entry and Ordering Processing Specialist, you will have the opportunity to: Develop your skills and knowledge in order processing, logistics, and customer service. Work with a talented team of professionals who are passionate about delivering exceptional customer service. Participate in training and development programs, with opportunities for advancement and career growth. Contribute to the success of our team and make a meaningful impact on our customers and business operations. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and supportive work environment. As a member of our team, you can expect: A collaborative and dynamic work environment, with a focus on teamwork and open communication. A culture that values diversity, equity, and inclusion, with a commitment to creating a welcoming and inclusive workplace. Opportunities for professional growth and development, with a focus on helping you achieve your career goals. A comprehensive benefits package, with a range of perks and benefits to support your well-being and quality of life. Compensation, Perks, and Benefits As a Data Entry and Ordering Processing Specialist at blithequark, you can expect: A competitive hourly rate of $25.00 - $28.00 per hour. A comprehensive benefits package, including 401k, 401K matching, paid time off, sick time, and a generous benefits package that pays 100% of medical, dental, and vision. Short-term disability benefits, with a focus on supporting your well-being and quality of life. A range of perks and benefits, including opportunities for professional growth and development, and a positive and supportive work environment. Conclusion If you are a motivated and detail-oriented individual with a passion for customer service and order processing, we encourage you to apply for this exciting opportunity at blithequark. As a Data Entry and Ordering Processing Specialist, you will play a vital role in supporting our customer service team and contributing to the success of our business operations. With a competitive hourly rate, comprehensive benefits package, and opportunities for professional growth and development, this is an opportunity not to be missed. Apply today to join our team and take the first step in your career with blithequark! Apply for this job