**Experienced Part-Time Customer & Technical Support Representative – CatGenie Self-Washing Cat Box**

At blithequark, we're passionate about revolutionizing the way people care for their feline friends. As a leading innovator in the pet care industry, we're committed to delivering exceptional products and services that exceed our customers' expectations. We're now seeking an experienced, tech-savvy, and customer-focused Part-Time Customer & Technical Support Representative to join our dynamic team. **About blithequark** blithequark is a forward-thinking company that's dedicated to making a positive impact on the lives of pet owners. Our mission is to provide innovative, high-quality products that make pet care easier, more enjoyable, and more rewarding. With a strong focus on customer satisfaction, we're committed to building long-lasting relationships with our customers and partners. **The Role** As a Part-Time Customer & Technical Support Representative, you'll play a critical role in delivering exceptional customer service and technical support for our flagship product, the CatGenie Self-Washing Cat Box. You'll be the first point of contact for our customers, and your expertise will be essential in resolving issues, answering questions, and providing guidance on product usage. **Key Responsibilities** * Provide exceptional customer service and technical support via phone, email, and chat * Troubleshoot issues and resolve customer complaints in a timely and professional manner * Diagnose problems and walk customers through step-by-step solutions to resolve issues * Assist customers with orders, repairs, returns, and other inquiries * Collaborate with internal teams to resolve complex issues and improve customer satisfaction * Maintain accurate records of customer interactions and issues * Participate in ongoing training and development to stay up-to-date on product knowledge and customer service best practices **Essential Qualifications** * 3+ years of experience in customer service, preferably in a technical or product support role * Previous experience working with customers in a remote or home-based setting * Excellent communication, writing, and grammar skills * Strong problem-solving and critical thinking skills * Ability to work independently and as part of a team * Proficiency in data entry and navigation of different software systems * Punctuality and great attendance record * Positive attitude and enthusiasm for delivering exceptional customer service **Preferred Qualifications** * Experience working with CatGenie or similar products * Previous experience in a technical support or product troubleshooting role * Strong analytical and problem-solving skills * Ability to work in a fast-paced, dynamic environment * Experience with customer service software and tools **Skills and Competencies** * Excellent communication and interpersonal skills * Strong problem-solving and critical thinking skills * Ability to work independently and as part of a team * Proficiency in data entry and navigation of different software systems * Strong analytical and problem-solving skills * Ability to work in a fast-paced, dynamic environment * Experience with customer service software and tools **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their skills. As a Part-Time Customer & Technical Support Representative, you'll have access to ongoing training and development opportunities, including: * Ongoing training and development to stay up-to-date on product knowledge and customer service best practices * Opportunities for career advancement and professional growth * Collaborative and supportive work environment * Flexible scheduling and remote work options **Work Environment and Company Culture** blithequark is a dynamic and innovative company that's passionate about making a positive impact on the lives of pet owners. Our company culture is built on a foundation of teamwork, collaboration, and customer satisfaction. As a Part-Time Customer & Technical Support Representative, you'll be part of a close-knit team that's dedicated to delivering exceptional customer service and support. **Compensation and Benefits** * Hourly pay: $17.00 per hour * Employee discount on CatGenie products * Opportunities for career advancement and professional growth * Collaborative and supportive work environment * Flexible scheduling and remote work options **How to Apply** If you're a motivated and customer-focused individual who's passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and complete the customer service skills assessment to be considered for this role. **Application Requirements** * Resume * Customer service skills assessment * Availability to work part-time hours (Tuesday - Friday 9:00 am-2:00 pm, and Saturday, 10:30 am - 6:30 pm) * Ability to work from home with a secure, password-protected WIFI connection * Separate childcare arrangements for babies and/or toddlers **Location** * Phoenixville, PA (Montgomery County) * Remote work options available **Application Question(s)** * Do you have a cat(s)? * Do you live within 30 miles of Phoenixville, PA? We look forward to hearing from you and exploring how you can contribute to our team's success! Apply for this job