**Experienced Part-Time Customer Support Specialist (Weekends Only, Remote) – Transportation Demand Management and Customer Service**

Are you passionate about delivering exceptional customer experiences and making a positive impact on people's lives? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join our team at blithequark as a Part-Time Customer Support Specialist (CSS) for our CT _rides_ project. As a CSS, you will be a vital member of our team, providing individualized, customized, and detailed customer service to commuters and stakeholders across Connecticut. **About blithequark** At blithequark, we're delivering a better world through our unrivaled technical and digital expertise, a culture of equity, diversity, and inclusion, and a commitment to environmental, social, and governance priorities. As the world's trusted infrastructure consulting firm, we partner with clients to solve the world's most complex challenges and build legacies for future generations. With accelerating infrastructure investment worldwide, our services are in great demand, and we invite you to bring your bold ideas and big dreams to join our global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers, and other professionals. **Job Description** As a Part-Time Customer Support Specialist (CSS), you will be responsible for providing accurate and timely responses to commuters and stakeholders seeking information and assistance related to commuter travel in Connecticut. You will work closely with stakeholders to gather and update rail service information and issue service alerts to customers. This is a weekend, shift position, with the Customer Service Center hours being 7am- 6pm Eastern Time. **Key Responsibilities:** * Provide accurate, polite, and responsive telephone, email, and web-based customer service support * Develop familiarity with transportation services in Connecticut * Multi-task across multiple web-based and printed sources to locate relevant transportation information * Provide responses to in-bound telephone inquiries, including transferring calls to related services when appropriate * Use Live Chat program to respond to customer inquiries online * Monitor multiple email accounts and provide written responses to inquiries * Compile and issue time-sensitive service alerts via multiple communication channels * Create and provide customized commute plans based on an individual's travel needs * Conduct outbound follow-up calls to provide a second level of customer service when appropriate * Perform administrative tasks to support outreach and marketing team * Communicate with transportation providers to gather and update route/schedule services * Utilize CMS and other computer programs and office equipment to accomplish assigned tasks **Qualifications:** * Minimum Requirements: + High School diploma or equivalent + Two years of experience or demonstrated equivalency of experience and/or education * Preferred Qualifications: + Previous customer service experience + Experience using Microsoft Office or Gsuite products **Essential Skills and Competencies:** * Excellent communication and interpersonal skills * Ability to work in a fast-paced, dynamic environment * Strong problem-solving and analytical skills * Ability to multi-task and prioritize tasks effectively * Proficiency in using computer programs and office equipment * Strong attention to detail and accuracy **Career Growth Opportunities and Learning Benefits:** At blithequark, we believe in fostering a culture of equity, diversity, and inclusion, where everyone has the opportunity to grow and succeed. As a Part-Time Customer Support Specialist (CSS), you will have the flexibility to do your best work with hybrid work options, working from a remote location or at a client site. You will be working in a dynamic environment where your integrity, entrepreneurial spirit, and pioneering mindset are championed. **Work Environment and Company Culture:** Our team is driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity, and inclusion, and a commitment to environmental, social, and governance priorities. We foster a culture of respect, empathy, and open communication, where everyone feels valued and supported. Our global team of over 50,000 professionals is passionate about making a positive impact on people's lives, and we invite you to join us in this mission. **Compensation, Perks, and Benefits:** The offered compensation will be based on location and individual qualifications, with an expected range of $19.57/hour - $34.24/hour. As a blithequark employee, you will have access to a comprehensive benefits program, including medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absence, voluntary benefits, perks, U.S. and global well-being programs, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. **How to Apply:** If you are passionate about delivering exceptional customer experiences and making a positive impact on people's lives, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look forward to hearing from you and exploring how you can contribute to our mission to deliver a better world. **Equal Opportunity Employer:** blithequark is an Equal Opportunity Employer, committed to fostering a culture of equity, diversity, and inclusion. We believe in each person's potential and will help you reach yours. All your information will be kept confidential according to EEO guidelines. **Sponsorship and Relocation Assistance:** Sponsorship is not available for this position, and relocation assistance is not available. However, we encourage you to apply if you are passionate about this opportunity and believe you can make a positive impact on our team. **ReqID:** J10112856 **Business Line:** Transportation **Business Group:** DCS **Strategic Business Unit:** East **Career Area:** Operations & Maintenance **Work Location Model:** Remote **Legal Entity:** blithequark Technical Services Inc Apply for this job