**Experienced Part-Time Customer Support Specialist – High-Volume Call Center Environment**

Are you a motivated and independent thinker with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced, collaborative environments and have a proven track record of excellence in high-volume call centers? If so, we invite you to join blithequark's dynamic team as a Part-Time Customer Support Specialist. At blithequark, we're on a mission to create trust in every financial transaction by providing access to crucial employment and income information needed for mortgage loans, apartment rentals, background checks, and more. Our innovative product, blithequark Income, is disrupting a $5B+ industry with a better product and intense customer focus. We handle hundreds of thousands of income and employment verifications every month, and our market share in the mortgage lending and tenant screening markets continues to grow. As a Customer Support Specialist at blithequark, you'll play a critical role in delivering our product to our customers daily. Our operations team sits between our customers and back-end platform, ensuring a best-in-class experience for the hundreds of thousands of unique users our product and web application serve each month. **Responsibilities:** * Independently resolve high volumes of inbound tickets via phone, email, and chat, aiming to solve 25-40 daily tickets while meeting SLAs. * Troubleshoot complex technical issues, providing clear solutions to customers. * Engage in proactive customer outreach initiatives to minimize recurring issues. * Adhere to internal procedures to ensure exceptional customer service and compliance with regulatory standards. * Communicate effectively with internal teams and customers, ensuring all necessary information is gathered to support blithequark platform users. * Escalate ambiguous issues to the appropriate teams for resolution. * Continuously improve the income and employment verification process by understanding its nuances and identifying potential bottlenecks. **Work Schedule and Environment:** * The work schedule for this role is flexible, up to 25 hours per week, with shifts assigned Monday through Friday between 5:00 AM to 5:00 PM Pacific Standard Time. * Our Customer Support Specialists work 100% remotely from home, and a reliable high-speed internet connection is required. **You May Be a Fit for This Role If:** * You have a minimum 2 years of experience providing technical support in a high-volume call center or similar environment. * You're dedicated to delivering a world-class customer experience. * You hold yourself to the highest standards when it comes to organization and efficiency. * You thrive in a fast-paced, collaborative environment. * You're resilient and known for remaining calm in high-pressure situations. * You have excellent verbal and written communication. * You're highly disciplined and can juggle multiple moving pieces and details at once. * You have a proven track record of excellence. * You're adaptable and motivated with a strong work ethic. * You prioritize security in your personal and professional lives. We handle sensitive personal data and put security above all else when making critical business decisions. **Nice to Have:** * A Bachelor's degree in a related field. * Enjoy following a process and are motivated to point out areas for continuous improvement. **Compensation:** * Our cash compensation for this role is targeted at $16 - $21 per hour. Final offer amounts are determined by multiple factors including candidate expertise. **Join a Company That Values Diversity and Inclusion:** At blithequark, we're committed to creating a company that is the right fit for every person inside of it. Our value of Valuing Diverse Perspectives guides how we build our teams, cultivate leaders, and create a company where our employees are comfortable bringing their authentic, true selves to work. **Equal Opportunity Employer:** blithequark is proud to be an Affirmative Action, Equal Opportunity Employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. **Accommodations for Qualified Individuals with Disabilities:** blithequark is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. If you're a motivated and independent thinker with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity to join blithequark's dynamic team. Apply for this job