**Experienced Part-Time Customer Support Specialist – Food-Tech Innovation and Customer Delight**

Are you a customer-centric professional with a passion for delivering exceptional support experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join blithequark, a pioneering food-tech company revolutionizing home cooking to save consumers time. As a Part-Time Customer Support Specialist, you will play a vital role in shaping our customer service experience, fostering a loyal community, and driving business growth. **About blithequark** blithequark is a trailblazing food-tech company that's redefining the way people cook at home. Our innovative combination of hardware, software, and fresh food delivery makes it incredibly simple for anyone to prepare and enjoy delicious, home-cooked meals without sacrificing time. With a loyal, rapidly growing following and best-in-class retention, product engagement, and customer NPS, we're setting a new standard in the meal delivery industry. Our commitment to growth, personal development, and camaraderie has earned us a unique culture that fosters a sense of community and belonging. **Position Summary** As a blithequark Customer Support Specialist, you will be the first point of contact for our customers, providing timely, empathetic, and fun support via email, online chat, phone, and other channels. You'll work closely with the Customer Support Team to ensure seamless customer experiences, from ordering a blithequark Smart Oven to cooking a delicious meal in their home. Your goal will be to provide support that's above and beyond, adding an element of surprise and delight to every customer interaction. You'll also contribute vital insights to the team to help improve our products and services. **Flexible Work Arrangements** We offer the flexibility to work remotely, two or three days per week, during our peak times around mid-November to the end of the year. You'll have the option to choose from a range of shifts, including weekends, with flexible hours between 9:00 am and 9:00 pm CT. This role is perfect for those who value work-life balance and are looking for a part-time opportunity with a dynamic company. **How You'll Spend Your Time at blithequark** • Monitor and respond to email inquiries in a timely and empathetic manner. • Answer questions and resolve issues in real-time via online chat, using your active listening and problem-solving skills. • Answer calls and phone customers to provide live support when necessary, using your technical troubleshooting skills to resolve issues. • Educate customers around all aspects of our service and product, showcasing your product knowledge and enthusiasm. • Use Zendesk and other CRM software to maintain records of customer interactions, ensuring seamless communication and issue resolution. • Document common trends to detect underlying problems and update customer-facing product manuals and assets for better customer self-help. • Share your perspective on trending topics with the business and engineering teams to help improve our product and services. • Maintain high customer satisfaction, striving to exceed expectations and create a positive experience for every customer. • Have fun! We want our customers to feel like they're part of the blithequark family, supported, educated, and celebrated along the way. **About You** • You're a customer-centric professional with a passion for delivering exceptional support experiences. • You're a strong communicator with excellent written and verbal skills, able to constructively provide solutions via written communication that display empathy and active listening. • You're a problem-solver who loves to listen to customer problems and doesn't quit until you've found the best solution. • You're passionate about handling complex issues and get excited in challenging situations, finding new ways to solve problems. • You believe that the team is your best asset for being your best each day, and you're a collaborative and productive team player. • You have strong computer skills, fast typing skills (40+ wpm), and light technical troubleshooting experience. • You're available to work extended business hours and weekend shifts, and you're able to start on or around mid-November 2025 and work through the end of December 2025. • Bonus: experience with Zendesk, Slack, or similar support tools is a plus. **Compensation & Benefits** • blithequark uses market data, geography, and placement of internal employees to determine an appropriate hourly rate. • This part-time role has the potential to become full-time after the end of the year, offering opportunities for career growth and development. **The blithequark Way** At blithequark, we're committed to building a workplace that represents a variety of backgrounds, skills, and perspectives. We value diversity, equity, and inclusion, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Everyone is welcome here! **Join the blithequark Team** If you're a customer-centric professional with a passion for delivering exceptional support experiences, we invite you to join our dynamic team. Apply now to become a Part-Time Customer Support Specialist at blithequark and be part of our mission to revolutionize home cooking and make a meaningful impact on people's lives. Apply for this job