**Experienced Part-Time Customer Support Representative – Remote Opportunity at arenaflex**

**Job Summary:** At arenaflex, we pride ourselves on delivering an exceptional customer experience combined with a stable work environment, which has led to our award-winning Customer Support Team. This isn't just about answering another call – it's about engaging our customers to create spaces that reflect their identity, needs, and values. You'll play a vital role in providing a top-tier experience when it's needed most. arenaflex will equip you with the training, tools, and critical thinking skills to help our customers find solutions that work best for them. **Job Details:** - **Hiring Organization:** arenaflex - **Post Name:** Customer Service Representative - **Qualifications:** Bachelor's Degree - **Industry:** Private - **Employment Type:** Part-Time - **Work Hours:** 8 Hours - **Salary:** $26/Hour - **Locations:** Boston, USA **About arenaflex:** arenaflex is a leading e-commerce company that has revolutionized the way people shop for home goods and furniture. With a strong focus on customer satisfaction, we've built a reputation for delivering exceptional service and support to our customers. Our Customer Support Team is at the heart of this effort, and we're looking for talented individuals to join our team. **Responsibilities:** As a Part-Time Customer Support Representative at arenaflex, you'll be responsible for: - **Handling a High Volume of Calls:** You'll handle an expected 50-60 calls per shift, working in a fast-paced environment that requires strong organization and time management skills. - **Meeting Our Elite Performance Bar:** You'll strive to exceed customer satisfaction, meet customer care proficiency metrics, and other assigned responsibilities. - **Expertly Engaging Customers:** You'll require an enthusiasm for people and be the voice of arenaflex, working to build relationships with customers who contact us via inbound calls, visits, and messages. Topics can range from returns, substitutions, delivery, product availability, order status, and more. - **Listening Effectively and Showing Empathy:** You'll actively listen to comprehend customer concerns and utilize internal resources to find the best solution to address their issue. - **De-escalating Customer Concerns:** Most customers contact us because they've had an issue and need your assistance. You'll use your mediation skills to balance the needs of the customer with the options from the business while remaining calm. - **Issue Resolution:** Solutions are not a one-size-fits-all approach, so customer support representatives don't read from pre-populated scripts. You'll be given a degree of independence to help customers find the right solution. You'll need to think critically to resolve customer issues in a first-contact resolution approach. - **Being Educated and Adaptable:** You'll need to juggle exploring different programs, tabs, devices, and screens to rapidly and accurately answer questions. The ideal customer support representative will be knowledgeable about computers and able to navigate technology consistently, and appreciate learning new software. **Benefits:** - **Health, Vision, and Dental Insurance:** arenaflex offers comprehensive health insurance, including vision and dental coverage, starting on Day 1! - **401(k) Matching:** arenaflex matches 4% of your contributions to your 401(k) plan. - **Paid Time Off:** You'll start accumulating paid time off immediately. - **7 Paid Government Holidays and 1 Floating Holiday:** arenaflex observes 7 government holidays and provides an additional floating holiday for you to enjoy. - **Paid/Neglected Parental Leave:** arenaflex offers paid and unpaid parental leave options to support your family. - **arenaflex Employee Discount:** You'll receive a discount on arenaflex products and services. - **Volunteer Day for Community Service:** arenaflex offers a paid volunteer day for community service. **Requirements:** - **High School Diploma or Equivalent:** You must hold a high school diploma, GED, or equivalent. - **Language Skills:** You must be able to read, write, and speak Spanish and English fluently. - **Windows Operating System Knowledge:** You should have experience working with Windows operating systems or similar. - **arenaflex Training:** arenaflex requires that you complete our 100% mandatory training program. We cannot accommodate any absences, downtime, or lateness during this time. - **Applicant Assessment:** Qualified candidates will be required to pass an applicant assessment to proceed with the screening process. **Equal Employment Opportunity:** arenaflex is committed to providing equal opportunities to all people, including individuals with disabilities. As part of this commitment, arenaflex will make reasonable accommodations to the physical or mental constraints of qualified individuals with disabilities, unless doing so would impose an undue hardship on the business. **How to Apply:** If you're passionate about delivering exceptional customer service and want to join a dynamic team, apply now to become a Part-Time Customer Support Representative at arenaflex. Apply for this job