Experienced Part-Time Customer Service Technician – Delivering Exceptional Support and Administrative Expertise at blithequark

Introduction to blithequark At blithequark, we pride ourselves on being a service-oriented organization dedicated to providing top-notch support to our customers. As a key player in our team, you will be working in a fast-paced environment where no two days are the same. Our mission is built on the foundation of trustworthiness, respect, accountability, integrity, and teamwork, and we are committed to living these core values every day. If you are passionate about delivering exceptional customer service, have a knack for problem-solving, and are eager to learn and grow, we want to hear from you. Job Overview We are seeking an experienced and skilled Customer Service Technician to join our team at the Roanoke Customer Service Center. As a part-time member of our team, you will be responsible for providing administrative support, communicating policies and procedures, and delivering exceptional customer service to our clients. This is an exciting opportunity to work in a dynamic environment, learn new skills, and contribute to the success of our organization. Key Responsibilities Communicate policies, procedures, and regulations to customers in a clear and concise manner Issue IDs, process applications, and administer vision, driver, and in-car road tests Process diverse vehicle registrations, titling, tax and fee collection, and other blithequark-related services Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner Work effectively in a team environment, collaborating with colleagues to achieve common goals Maintain accurate and detailed records, ensuring data integrity and compliance with organizational policies Qualifications and Skills To be successful in this role, you will need to possess the following essential qualifications and skills: Customer service experience working in a fast-paced environment Experience using a personal computer or other automated systems Excellent oral and written communication skills Flexibility to work Monday to Friday and Saturday Strong organizational, time management, problem-solving, and multitasking skills Attention to detail, accuracy, and ability to complete assignments on time Driving records should have a point balance of less than six demerit points and no major convictions Experience working in a team or group environment Ability to lift 10-25 pounds Preferred Qualifications While not essential, the following qualifications and skills are highly desirable: Previous experience working in a customer-facing role Knowledge of blithequark policies and procedures Experience working with diverse customer groups Strong analytical and problem-solving skills Ability to work in a rapidly changing environment Career Growth and Learning Opportunities At blithequark, we are committed to the growth and development of our employees. As a part-time Customer Service Technician, you will have access to training and development opportunities to help you build your skills and advance your career. Our organization is dedicated to providing a supportive and inclusive work environment, where you can learn, grow, and thrive. Work Environment and Company Culture Our work environment is dynamic, fast-paced, and customer-focused. We pride ourselves on our core values of trustworthiness, respect, accountability, integrity, and teamwork, and we strive to live these values every day. As a member of our team, you will be part of a collaborative and supportive work environment, where you can make a real difference in the lives of our customers. Compensation and Benefits The hiring range for this position is commensurate with experience, starting at $16.07 per hour. As a part-time employee, you will be limited to working no more than 1,500 hours per agency during the 12 months of May 1 – April 30, regardless of the hire date. This wage position offers no state benefits, but you will have access to a range of perks and benefits, including opportunities for career growth and development. How to Apply If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. To apply, please submit your application online, ensuring that your resume and cover letter are complete and up-to-date. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Conclusion Join our team at blithequark and become part of a dynamic and customer-focused organization. As a part-time Customer Service Technician, you will have the opportunity to make a real difference in the lives of our customers, while building your skills and advancing your career. Apply now and take the first step towards an exciting and rewarding career with blithequark. Apply for this job