**Experienced Part-Time Customer Service Representative – Weekend Shifts Available at blithequark**

Are you a highly motivated and production-driven individual with a passion for delivering exceptional customer service? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join our Operations team at blithequark, a leading inbound call center specializing in customer service and benefits compliance. As a valued member of our team, you will have the opportunity to make a real difference in the lives of our clients and their customers. **About blithequark** blithequark is a rapidly growing organization that has been recognized as a Great Place to Work twice. We pride ourselves on our commitment to excellence, our passion for innovation, and our dedication to our clients and their customers. With a client base of over 1000 companies, we are a trusted partner in the industry, and we are seeking a talented and motivated individual to join our team. **Job Summary** We are seeking a Customer Service Representative (CSR) to join our Operations team on a part-time basis. As a CSR, you will be responsible for providing exceptional customer service, resolving customer issues, and collecting and documenting claim details. This is a remote position, and you will have the flexibility to choose from a variety of weekend shifts to suit your schedule. **Responsibilities** As a CSR at blithequark, you will be responsible for: * Providing positive customer service and technical expertise through prompt, accurate, and courteous response to customer information needs * Offering empathy and support to customers during the claim process * Collecting and documenting all claim details provided by the customer into the claim accurately * Identifying and resolving customer issues by adhering to clients-specific handling instructions * Utilizing call scripting to ensure consistency and efficiency in handling customer claims and inquiries * Punctuality and Reliability: remaining available for extended hours or additional shifts during peak periods or emergency situations to provide critical support * Adhering to break and lunch schedules to maintain productivity and ensure consistent customer service coverage * Successfully demonstrating blithequark's core values: + Customer first: fulfills customer needs with compassion + Self-motivated: takes initiative and commits to the task at hand + Teamwork: promotes unity over self + Continuous improvement: strives for daily growth **Requirements** To be successful in this role, you will need: * High School Diploma or general education degree (GED) required * 1-2 years of quality assurance experience preferred * Language Skills: + Ability to read and interpret documents such as police and accident reports + Ability to write routine correspondence and detailed accident descriptions + Ability to project a confident, clear, and professional telephone presence + Ability to provide feedback verbally and written in a positive, professional manner * Bi-lingual in Spanish Preferred * Computer Skills: + Knowledge of and ability to navigate basic computer functions, including Microsoft Word and Excel + Ability to type at least 40wpm * Network Requirements: + Upon hire, a Speed Test must be run from the computer the individual will be working from (www.speedtest.net) + Ethernet connection is not required, however strongly recommended + Must be on a private network, not allowed to work in public locations + No VPNs are allowed, as logins must happen in the US **Benefits and Compensation** As a part-time CSR at blithequark, you will enjoy: * Competitive compensation * 20+ hours per week * Ancillary Benefits: Eligible 1st day of month following 60 days of employment + Dental, Accident Insurance, Critical Illness, Dependent Care, FSA (Flex Savings Account), SavvyFi- College Savings * Less than 20 hours per week + Ancillary Benefits: Eligible 1st day of month following 60 days of employment + Dependent Care, FSA (Flex Savings Account), SavvyFi- College Savings * 401K: Eligible after 6 months of employment * PTO: Eligible after 90 days of employment * Employee Assistance Program **Work Environment and Culture** As a remote CSR at blithequark, you will have the flexibility to work from the comfort of your own home office. Our team is dedicated to creating a positive and supportive work environment, and we encourage collaboration, innovation, and continuous improvement. We are committed to our core values and strive to make a real difference in the lives of our clients and their customers. **How to Apply** If you are a motivated and production-driven individual with a passion for delivering exceptional customer service, we invite you to apply for this exciting opportunity. Please visit our website to learn more about blithequark and our team, and to submit your application. We look forward to hearing from you! Why Join blithequark? At blithequark, we are committed to creating a positive and supportive work environment that encourages collaboration, innovation, and continuous improvement. We believe in the importance of work-life balance and offer flexible scheduling options to accommodate your needs. Our team is dedicated to making a real difference in the lives of our clients and their customers, and we are seeking talented and motivated individuals to join our team. What We Offer * Competitive compensation * Flexible scheduling options * Ancillary benefits, including dental, accident insurance, critical illness, dependent care, FSA (Flex Savings Account), and SavvyFi- College Savings * 401K and PTO eligibility * Employee Assistance Program * Opportunities for career growth and development * A positive and supportive work environment What We're Looking For * A highly motivated and production-driven individual with a passion for delivering exceptional customer service * A team player with excellent communication and interpersonal skills * A self-motivated individual with a strong work ethic and a commitment to excellence * A flexible and adaptable individual with the ability to work in a fast-paced, dynamic environment * A bi-lingual individual with proficiency in Spanish (Preferred) How to Apply If you are a motivated and production-driven individual with a passion for delivering exceptional customer service, we invite you to apply for this exciting opportunity. Please visit our website to learn more about blithequark and our team, and to submit your application. We look forward to hearing from you! Join Our Team Today! Don't miss out on this exciting opportunity to join our team at blithequark. Apply now and take the first step towards a rewarding and challenging career in customer service. We look forward to hearing from you! Apply for this job