**Experienced Overnight Call Center Customer Service Representative – Multicultural Communication Support**

Are you passionate about delivering exceptional customer experiences and exceeding expectations? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we invite you to join the team at blithequark, a leading provider of language-based services, as an Overnight Call Center Customer Service Representative. At blithequark, we pride ourselves on fostering a multicultural working experience that is both casual and friendly. Our mission is to empower our employees to help people and companies succeed in a global environment, and we're committed to providing the tools and support they need to excel. As a valued member of our team, you'll have the opportunity to work with a diverse range of clients and linguists, developing your skills and expertise in a dynamic and supportive environment. **A Brief Overview of blithequark** Founded in 1991 by Laura K.T. Schriver, blithequark has grown into a global leader in language-based services, serving over 2,000 clients worldwide in more than 230 languages. With a network of over 3,000 independently contracted linguists and a team of over 240 employees, we're dedicated to providing premier communication solutions that meet the needs of our clients. Our state-of-the-art facilities in Horsham, Pennsylvania, offer a convenient and accessible location, with ample free parking and beautiful landscaping. **Responsibilities** As an Overnight Call Center Customer Service Representative at blithequark, you'll play a critical role in delivering exceptional customer experiences and exceeding client expectations. Your key responsibilities will include: * Assisting clients by gathering accurate information and connecting them with an interpreter over the phone * Handling high-volume calls pleasantly and efficiently, providing exceptional customer service and resolving issues in a timely and professional manner * Maintaining confidentiality and handling sensitive information with discretion * Developing and maintaining strong relationships with clients and linguists, ensuring seamless communication and collaboration * Staying up-to-date with new software and technologies, adapting to changing client needs and requirements **Requirements** To succeed in this role, you'll need: * A personal computer with a working camera and internet connection (required for remote work during the Covid-19 pandemic) * Strong computer skills and the ability to learn new software quickly * Excellent communication and interpersonal skills, with the ability to work effectively with diverse clients and linguists * Ability to work in a fast-paced, dynamic environment, handling multiple calls and tasks simultaneously * Strong problem-solving and analytical skills, with the ability to think critically and resolve issues independently * Ability to maintain confidentiality and handle sensitive information with discretion **Qualifications** We're looking for candidates with: * A high school diploma or equivalent * Proven success in a previous customer service or call center position * Ability to work remotely in emergency situations * Strong computer skills and the ability to learn new software quickly * Excellent communication and interpersonal skills, with the ability to work effectively with diverse clients and linguists **Benefits and Perks** As a valued member of our team, you'll enjoy a comprehensive benefits package, including: * Medical, dental, and vision insurance * 401(k) plan with partial match * Generous paid time off and holidays * Opportunities for career growth and professional development * A dynamic and supportive work environment, with a focus on employee well-being and satisfaction **Work Environment and Culture** At blithequark, we're committed to creating a work environment that is both inclusive and supportive. Our team is passionate about delivering exceptional customer experiences and exceeding client expectations, and we're looking for like-minded individuals to join our ranks. As an Overnight Call Center Customer Service Representative, you'll have the opportunity to work with a diverse range of clients and linguists, developing your skills and expertise in a dynamic and supportive environment. **Compensation and Perks** We offer a competitive salary and benefits package, with opportunities for career growth and professional development. As a valued member of our team, you'll enjoy a range of perks and benefits, including: * Medical, dental, and vision insurance * 401(k) plan with partial match * Generous paid time off and holidays * Opportunities for career growth and professional development * A dynamic and supportive work environment, with a focus on employee well-being and satisfaction **How to Apply** If you're passionate about delivering exceptional customer experiences and exceeding client expectations, we invite you to apply for the Overnight Call Center Customer Service Representative position at blithequark. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, and are proud to be an employer of choice for individuals with disabilities. If you require a reasonable accommodation during the employment selection process, please contact Stefan Suchanec at 800.305.9673. **Note** Due to the Covid-19 pandemic, we are currently working remotely. We anticipate a partial return to our Horsham office when it is safe to do so. Apply for this job