**Experienced Outbound Customer Service Advocate II – Transformative Member Experience Specialist**

At arenaflex, we're dedicated to revolutionizing the healthcare industry by delivering exceptional customer experiences to our 28 million members. As a Customer Care professional, you'll be at the forefront of this mission, leveraging your exceptional communication skills and passion for helping others to make a lasting impact. Join our dynamic team and discover a fresh perspective on workplace flexibility, competitive benefits, and a culture that values diversity and inclusion. **About arenaflex** arenaflex is a diversified, national organization that's committed to transforming the healthcare landscape. With a strong focus on innovation, we're constantly seeking talented individuals who share our vision and are eager to make a difference. As a Customer Care professional, you'll be part of a collaborative team that's dedicated to delivering exceptional member experiences, ensuring timely and accurate support, and fostering a culture of excellence. **Job Summary** We're seeking an experienced Outbound Customer Service Advocate II to join our team. As a key member of our customer service team, you'll be responsible for delivering education and information to members and/or providers on behalf of the customer service team. Your primary focus will be on facilitating outbound calls to provide timely, accurate, and personalized support to providers, ensuring a successful experience for all stakeholders. **Key Responsibilities** * Reaches out to members and/or providers for educational or informational purposes to help support solutions or concerns. * Escalates calls in the event providers are unable to deliver solutions. * Serves as the front-line support on various member and/or provider inquiries, requests, or concerns. * Assists with sharing product awareness campaigns, policy changes, directory audits, monthly provider satisfaction surveys, and basic claims related outreach with providers. * Maintains performance and quality standards based on established contact center metrics. * Expands knowledge on primary market and/or plan, and may expand to cover additional markets and/or plans that may require minor research (e.g., benefits eligibility). * Documents information including demographics, call summaries, and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications. * Remains up-to-date and adheres to quality standards, regulation, and all other policies to ensure quality, consistency, and compliance. * Performs other duties as assigned. * Complies with all policies and standards. **Essential Qualifications** * High School diploma or GED required. * 1-2 years of related experience in a contact center environment preferred. * Vocation or technical education may be required in addition to prior work experience. * May require additional on-the-job training or continuous learning education. **Preferred Qualifications** * Bilingual - Spanish preferred. * Experience in a healthcare or insurance industry setting. * Strong communication and interpersonal skills. * Ability to work in a fast-paced environment and adapt to changing priorities. * Proficiency in CRM applications and other relevant software. **Skills and Competencies** * Excellent communication and interpersonal skills. * Strong problem-solving and analytical skills. * Ability to work in a team environment and collaborate with colleagues. * Strong attention to detail and organizational skills. * Ability to adapt to changing priorities and deadlines. * Proficiency in CRM applications and other relevant software. **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Care professional, you'll have access to a range of training and development opportunities, including: * On-the-job training and coaching. * Continuous learning education and professional development. * Opportunities for advancement and career growth. * Collaborative team environment and mentorship. **Work Environment and Company Culture** arenaflex is committed to creating a culture that values diversity, inclusion, and employee well-being. As a Customer Care professional, you'll be part of a dynamic team that's dedicated to delivering exceptional member experiences. Our work environment is fast-paced and collaborative, with a focus on innovation and excellence. **Compensation, Perks, and Benefits** arenaflex offers a comprehensive benefits package, including: * Competitive pay: $17.17 - $26.97 per hour. * Comprehensive health insurance. * 401K and stock purchase plans. * Tuition reimbursement. * Paid time off plus holidays. * Flexible work arrangements, including remote, hybrid, field, or office work schedules. * Opportunities for professional development and career growth. **Equal Opportunity Employer** arenaflex is an equal opportunity employer that's committed to diversity and inclusion. We value the ways in which we're different and believe that a diverse and inclusive workplace is essential to our success. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. **How to Apply** If you're passionate about delivering exceptional customer experiences and making a lasting impact, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our commitment to transforming the healthcare industry. Apply Now! Apply for this job