**Experienced Order Management Specialist – Remote Customer Support Expert (Part-Time)**

Join a dynamic and innovative outdoor gear company as our Order Management Specialist! Workwarp is seeking a highly skilled and experienced customer support expert to manage orders and deliver exceptional customer experiences. This role offers the perfect blend of autonomy, impact, and work-life balance for someone who values professional engagement and personal fulfillment. If you're passionate about creating efficient systems, delivering outstanding customer service, and working in a fast-paced environment, we want to meet you! **About Workwarp** Workwarp is a leading provider of innovative outdoor gear and equipment, dedicated to empowering individuals to explore the great outdoors. Our company is built on a foundation of passion, innovation, and customer satisfaction. We're committed to delivering exceptional products, services, and experiences that inspire our customers to push beyond their limits. **Key Responsibilities** As our Order Management Specialist, you'll be the primary liaison between our customer base and warehouse operations. Your key responsibilities will include: * Proactively monitoring order status and identifying potential fulfillment issues before they impact customers * Managing carrier claims and resolving delivery issues * Negotiating solutions with customers to resolve issues effectively while upholding company policies * Processing refunds and assisting customers with exchange orders * Implementing and optimizing new order management processes to improve efficiency * Collaborating with cross-functional teams to ensure seamless order fulfillment and customer satisfaction * Analyzing and resolving complex customer complaints and issues * Developing and maintaining accurate and up-to-date documentation of order management processes and procedures **Qualifications** To succeed in this role, you'll need to possess: * Self-directed, detail-oriented, reliable, and proactive work habits * Strong attention to detail and commitment to operational excellence * Experience with Shopify e-commerce order management * Outstanding communication skills, both through written email and over the phone * Proven experience in a customer support role managing multiple email tickets * The ability to quickly learn and accurately implement new processes * Strong analytical and problem-solving skills * Ability to work independently and as part of a team * Excellent time management and organizational skills **Preferred Qualifications** While not required, the following qualifications would be highly beneficial: * Experience with Zendesk * Genuine enthusiasm and interest in backpacking/camping to authentically connect with our team and customers * Experience in a fast-paced customer support environment * Knowledge of order management software and systems * Experience with data analysis and reporting **What Makes This Role Awesome** * Work-life balance: The ability to work from anywhere you can get a solid wifi connection! * Industry perks: Access to outdoor industry purchase programs and Workwarp gear discounts * Growth potential: Opportunities to shape processes in a growing company * Real impact: Direct influence on company operations and customer satisfaction * Collaborative and dynamic work environment * Opportunities for professional growth and development * Recognition and rewards for outstanding performance **Compensation and Benefits** * Competitive hourly rate: $25.00 per hour * Part-time schedule: 20 hours per week * Day shift: Monday to Friday * Opportunities for overtime and flexible scheduling * Comprehensive benefits package, including health, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Access to outdoor industry purchase programs and Workwarp gear discounts **How to Apply** If you're a motivated and experienced customer support professional looking for a new challenge, we want to hear from you! Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We're excited to hear from you and look forward to reviewing your application. **Equal Opportunity Employer** Workwarp is an equal opportunity employer, committed to creating an inclusive environment for all team members. We celebrate diversity and welcome applications from individuals of all backgrounds, experiences, and perspectives. Apply for this job