**Experienced Operations Process Manager - Customer Experience - Remote**

At arenaflex, we're on a mission to revolutionize the retail industry by providing exceptional customer experiences that drive business growth and success. As an Experienced Operations Process Manager - Customer Experience, you'll play a critical role in shaping the future of our company by developing and implementing process improvements that enhance store operations and drive results. **About arenaflex** arenaflex is a leading retail company that's dedicated to delivering innovative solutions that meet the evolving needs of our customers. With a strong focus on customer experience, we're committed to creating a seamless and personalized shopping experience that sets us apart from the competition. Our team is passionate about driving business growth, and we're looking for talented individuals who share our vision to join our dynamic and fast-paced environment. **Key Responsibilities** As an Experienced Operations Process Manager - Customer Experience, you'll be responsible for managing store operations processes for specific areas of responsibility and driving process improvements that support the needs of our stores and field teams. Your key responsibilities will include: * Analyzing complex problems and communicating effective solutions to the team and the field * Developing and implementing changes that improve overall store operations processes and drive business results * Managing day-to-day processes related to your area of responsibility and creating project work plans * Managing issues and roadblocks that arise related to your area of responsibility and responding proactively to unanticipated store needs * Communicating effectively with the field and stores, building strong partnerships and driving results * Preparing and delivering high-level insights and recommendations based on multiple analyses of industry, business, competitive landscape, and consumer data * Providing guidance and training specific to your area of expertise and collaborating with findings from data to make verbal and written recommendations * Maintaining a knowledge base regarding specific operations and processes within store operations **Direct Manager/Direct Reports** As an Experienced Operations Process Manager - Customer Experience, you'll be responsible for managing a team of Business Analysts, typically consisting of 2-5 direct reports. You'll be expected to: * Direct and indirect reports, requiring frequent persuasion or influencing of others * Assign and review work of others, considering diverse options and procedures when solving problems * Determine priorities and define what should be done and how to do it, once given general assignments **Travel Requirements** As a remote employee, you'll have the flexibility to work from anywhere, but you may be required to travel occasionally for meetings and training sessions. Overnight travel is typically less than 10% of the time. **Physical Requirements** Most of your time will be spent sitting in a comfortable position, with frequent opportunities to move about. On rare occasions, you may need to move or lift light articles. **Working Conditions** You'll be working in a comfortable indoor area, with minimal unpleasant conditions. You'll be under constant pressure to meet tight deadlines, demanding quotas, and dealing with difficult situations. **Minimum Qualifications** * Must be eighteen years of age or older * Must be legally permitted to work in the United States **Preferred Qualifications** * PMI certification preferred * 3 years of retail experience or process management in a related area **Minimum Education** * The knowledge, skills, and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job **Preferred Education** * No additional education **Minimum Years of Work Experience** * 5 years of work experience **Preferred Years of Work Experience** * No additional years of experience **Minimum Leadership Experience** * None **Preferred Leadership Experience** * None **Certifications** * None **Competencies** * Strong business, functional, and/or store knowledge for your area of responsibility * Leadership and management experience preferred * Strong operations, retail, and/or field experience required * Ability to partner/communicate well with the field/stores * High sense of urgency in responding to field needs * Strong big picture; strategic thinking skills * Strong quantitative skills such as statistics and data analysis **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. As an Experienced Operations Process Manager - Customer Experience, you'll have opportunities to: * Develop your leadership and management skills through training and mentorship programs * Collaborate with cross-functional teams to drive business results and improve processes * Participate in industry-leading conferences and events to stay up-to-date on the latest trends and best practices * Access our comprehensive benefits package, including health insurance, retirement savings, and paid time off **Work Environment and Company Culture** arenaflex is a dynamic and fast-paced environment that's passionate about driving business growth and delivering exceptional customer experiences. Our company culture is built on the following values: * Customer-centricity: We're committed to delivering personalized and seamless shopping experiences that meet the evolving needs of our customers. * Innovation: We're passionate about driving innovation and creativity to stay ahead of the competition. * Collaboration: We believe in building strong partnerships and collaborating with cross-functional teams to drive business results. * Excellence: We're committed to delivering exceptional quality and service that exceeds our customers' expectations. **Compensation, Perks, and Benefits** arenaflex offers a comprehensive benefits package that includes: * Competitive salary and bonus structure * Comprehensive health insurance, including medical, dental, and vision coverage * Retirement savings plan, including 401(k) matching * Paid time off, including vacation, sick leave, and holidays * Access to our employee assistance program, including mental health resources and financial planning tools **How to Apply** If you're a motivated and results-driven individual who's passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you! Apply for this job