Experienced Onsite Customer Service Representative - Phone Support for Pet-Parent Clients at arenaflex

Introduction to arenaflex arenaflex, the fastest-growing authorized pharmacy e-commerce retail business in the market today, is seeking a highly motivated and confident individual to join our exceptional Veterinary Assistance team onsite in Louisville, USA. As a key member of our team, you will be responsible for providing top-notch customer support to our pet-parent clients and handling prescription approvals for veterinary medication. Our colleagues are dedicated to delivering an outstanding client and center experience, and we are looking for someone who shares our passion for exceptional customer service. Job Overview In this exciting role, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. As an Onsite Customer Service Representative, you will be responsible for connecting directly with veterinary centers to coordinate prescription approvals, resolve client issues, and clarify order requests. You will also be responsible for completing data entry of prescriptions into our healthcare software, maintaining a high level of quality through data entry and order processing of veterinary pharmacy orders, and working with empathy, patience, and kindness to clients and partners alike. Key Responsibilities: Connect directly with veterinary centers to coordinate prescription approvals, resolve client issues, and clarify order requests Analyze and troubleshoot issues to determine appropriate solutions for clients and facility partners, and follow up on a case-by-case basis to resolve issues Complete data entry of prescriptions into our healthcare software Maintain a high level of quality through data entry and order processing of veterinary pharmacy orders Work with empathy, patience, and kindness to clients and partners alike Communicate with veterinary facilities via phone (sometimes multiple lines depending on the situation) with various subjects, primarily using our internal program and systems to investigate solutions and record facility note accounts Expect a significant portion of the business day to be outbound veterinary facility/client phone contacts Qualifications and Requirements To be successful in this role, you will need to possess excellent communication skills (written, verbal, and listening), the ability to multitask (e.g., chat on the phone while navigating on the computer and taking notes), and a strong attention to detail. You should also be a self-starter, work with ownership, and be proficient in Microsoft Outlook. A high school education or equivalent is required, and you should have the ability to obtain a Pharmacy Technician License from the Kentucky Board of Pharmacy where applicable. Essential Qualifications: Bachelor's degree Excellent communication skills (written, verbal, and listening) Ability to multitask (e.g., chat on the phone while navigating on the computer and taking notes) Strong attention to detail Self-starter with a strong work ethic Proficient in Microsoft Outlook High school education or equivalent Ability to obtain a Pharmacy Technician License from the Kentucky Board of Pharmacy where applicable Preferred Qualifications: Previous experience in customer service or a related field Knowledge of veterinary pharmacy operations Experience with healthcare software and systems Strong analytical and problem-solving skills Ability to adapt to change and prioritize tasks effectively Career Growth and Development Opportunities At arenaflex, we are committed to the growth and development of our colleagues. We offer a range of training and development programs to help you build your skills and advance your career. Many of our colleagues have progressed into different roles and leadership positions, and we encourage you to think about your long-term career goals and how you can achieve them with us. Work Environment and Company Culture arenaflex is a dynamic and fast-paced work environment that is committed to delivering exceptional customer experiences. We prioritize the health, wellbeing, and culture of our colleagues, and we offer a range of benefits and perks to support your physical and mental health. Our company culture is built on values of empathy, kindness, and respect, and we are looking for someone who shares these values and is passionate about delivering exceptional customer service. Benefits and Perks: Competitive starting wages Opportunity for wage increases starting after 3 months of service Climate-controlled environment Employee 20% discount program at arenaflex for all your pet needs 401k with company matching Team-building events and company-sponsored lunch meetings Career growth and advancement opportunities Insurance eligibility on the first of the month Sponsored child, adult, and pet care through Care.com Discounts on numerous items through the LifeMart discount platform Conclusion If you are a motivated and confident individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity to join our team at arenaflex. As an Onsite Customer Service Representative, you will have the opportunity to work with a talented team of professionals who are dedicated to delivering outstanding customer experiences. Don't miss out on this chance to build your career and make a difference in the lives of our pet-parent clients. Apply now to join our team and start your journey with arenaflex! Apply for this job