Experienced Multilingual Customer Support Specialist for Technical Issue Resolution and Client Satisfaction at blithequark

Introduction to blithequark and the Industry At blithequark, we are passionate about delivering exceptional customer experiences and solving complex technical issues with precision and care. As a global leader in business process outsourcing, we offer our expertise to renowned companies, enabling them to excel in their customer service, financial management, and other critical business operations. Our partnership with internationally recognized technology leaders like blithequark's client, allows us to make a significant impact in the industry, fostering innovation and customer satisfaction. About the Role We are currently seeking a highly skilled and dedicated Customer Support Specialist to join our dynamic team supporting blithequark's client. As a key member of our team, you will be responsible for providing top-notch technical and non-technical assistance to clients, ensuring their issues are resolved efficiently and to their satisfaction. This role offers a unique opportunity to work remotely from Lithuania, collaborating with a diverse team of professionals who share your passion for delivering exceptional customer experiences. Key Responsibilities Answer incoming calls, emails, and chats in Lithuanian and Russian, providing timely and effective support to clients. Offer technical and non-technical assistance, troubleshooting issues, and providing clear, concise solutions to customer inquiries. Develop and implement efficient and satisfying solutions to customer problems, ensuring high levels of customer satisfaction and loyalty. Treat customers with respect, empathy, and professionalism, adhering to blithequark's policies, procedures, and core values. Collaborate with the team to share knowledge, best practices, and feedback, contributing to the continuous improvement of our customer support services. Essential and Preferred Qualifications To excel in this role, you should possess fluency in Lithuanian (C1) and a good command of Russian and English (B2). Previous experience in customer service, particularly in a call center environment, is desirable but not essential, as we provide comprehensive training and coaching to ensure your success. A strong passion for helping others, solving technical issues, and delivering exceptional customer experiences is crucial for this position. Skills and Competencies Excellent communication and interpersonal skills, with the ability to empathize with customers and provide personalized support. Strong problem-solving and analytical skills, with the capacity to troubleshoot complex technical issues and develop effective solutions. Ability to work in a fast-paced environment, prioritizing tasks, and managing multiple customer interactions simultaneously. Proficiency in using various software applications, including customer relationship management (CRM) systems, and willingness to learn new technologies. Strong team player with a positive attitude, flexibility, and adaptability, embracing change and continuous improvement. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees, offering a range of training programs, coaching, and mentorship opportunities to enhance your skills and knowledge. As a Customer Support Specialist, you will have access to: Comprehensive training and onboarding program to ensure your success in the role. Ongoing coaching and feedback to help you develop your skills and address areas for improvement. Opportunities for career advancement and professional growth within the company. Access to various learning resources, including online courses, workshops, and conferences, to stay up-to-date with industry trends and best practices. Work Environment and Company Culture At blithequark, we pride ourselves on our inclusive, diverse, and dynamic work environment, where everyone feels valued, respected, and empowered to contribute. As a remote worker, you will be part of a global team, collaborating with colleagues from diverse backgrounds and cultures. Our company culture is built on the principles of: Equal opportunities and non-discrimination, ensuring everyone has an equal chance to succeed. Open communication, transparency, and feedback, fostering a culture of trust and collaboration. Continuous learning and development, encouraging innovation, creativity, and growth. Work-life balance, recognizing the importance of personal well-being and flexibility. Compensation, Perks, and Benefits We offer a competitive compensation package, including: A full-time job with various shifts from Monday to Friday, between 09:00-19:00. An hourly rate of 8,03€ to 8,56€ (during the trial period and after). Performance-based bonuses, recognizing and rewarding your achievements and contributions. A supportive team, with fantastic colleagues and managers, as well as real opportunities to grow in your career. Conclusion If you are a motivated, customer-focused, and technically savvy individual looking for a challenging and rewarding role, we encourage you to apply for the Customer Support Specialist position at blithequark. Join our dynamic team and contribute to delivering exceptional customer experiences, while growing your career and developing your skills in a supportive and inclusive environment. Apply now and take the first step towards an exciting and fulfilling career with blithequark! Apply for this job