Experienced Multilingual Customer Support Representative for Leading Mobile Game Development Company - Playrix

Introduction to Playrix and Our Mission Playrix is a trailblazer in the mobile game development industry, standing tall among the top 3 companies worldwide in terms of revenue and leading the pack in EMEA. Our games have achieved unprecedented success, with over 2.3 billion installations and a staggering 30 million daily players. This is an exciting opportunity to join a dynamic team that is passionate about creating engaging gaming experiences for millions of people around the globe. As a Customer Support Representative, you will play a vital role in ensuring our players have an exceptional experience, providing them with top-notch support and resolving their queries in a timely and professional manner. Job Overview We are seeking a highly skilled and motivated Customer Support Representative who is fluent in German, English, and Russian. The ideal candidate will have a strong technical background, excellent communication skills, and the ability to work in a fast-paced environment. As a key member of our support team, you will be responsible for providing technical assistance to our players, troubleshooting issues, and collaborating with various departments to ensure seamless solutions. If you are passionate about gaming, have a knack for problem-solving, and enjoy working with people from diverse backgrounds, we encourage you to apply for this exciting opportunity. Key Responsibilities Provide expert technical support for our free-to-play mobile games across multiple platforms, managing player tickets with the assistance of support engineers. Engage with a global player base, offering technical advice and assistance to ensure a positive gaming experience. Identify, prioritize, and resolve issues promptly, collaborating with diverse departments such as production, QA, design, programming, legal, and marketing to deliver seamless solutions. Utilize your research skills to develop innovative solutions and enhance our support services, ensuring we stay ahead of the curve in the gaming industry. Stay up-to-date with the latest game developments, updates, and technical requirements to provide accurate and informative support to our players. Essential Qualifications Excellent communication skills in English, both verbal and written, with the ability to articulate complex technical concepts in a clear and concise manner. Excellent communication skills in German, both verbal and written, with a strong understanding of the language and its nuances. Excellent communication skills in Russian, both verbal and written, with a deep understanding of the language and its cultural context. A strong technical background, with the ability to quickly grasp technical concepts and explain them to users with varying levels of technical expertise. Experience playing mobile games is highly desirable, with a passion for gaming and a deep understanding of the gaming community. Preferred Qualifications Previous experience in customer support, technical support, or a related field, with a proven track record of delivering exceptional support and resolving complex issues. Strong problem-solving skills, with the ability to think critically and outside the box to resolve complex technical issues. Excellent interpersonal skills, with the ability to work collaboratively with cross-functional teams and build strong relationships with colleagues and players. Strong analytical skills, with the ability to analyze data, identify trends, and develop innovative solutions to improve our support services. Skills and Competencies To be successful in this role, you will need to possess a unique blend of technical, communication, and interpersonal skills. You should be a team player, with a strong work ethic and a passion for delivering exceptional support. You should also be adaptable, flexible, and able to thrive in a fast-paced environment, with a strong ability to prioritize tasks and manage multiple projects simultaneously. Career Growth Opportunities and Learning Benefits At Playrix, we are committed to the growth and development of our employees. We offer a range of training programs, workshops, and conferences to help you develop your skills and advance your career. You will have the opportunity to work with a talented team of professionals, learn from industry experts, and develop a deep understanding of the gaming industry. We also offer a range of benefits, including reimbursement for online courses, participation in relevant conferences, and access to discounted English language courses. Work Environment and Company Culture Our company culture is built on a foundation of innovation, creativity, and collaboration. We believe in fostering a positive and inclusive work environment, where employees feel valued, supported, and empowered to succeed. We offer a range of perks and benefits, including healthcare, work-life balance, professional development opportunities, entertainment, and community involvement. Our team is passionate about gaming, and we encourage our employees to share their ideas, feedback, and suggestions to help us create the best gaming experiences possible. Compensation, Perks, and Benefits We offer a competitive salary, with a range of perks and benefits to support your well-being and career growth. These include: Healthcare: We reimburse online sessions with a psychologist and offer you and your children healthcare, including dental insurance and treatment for COVID-19. Work-life balance: We offer a generous amount of paid vacation days and sick leave, with additional days off available in special circumstances. Professional development and education: We reimburse participation in relevant conferences and courses, and regularly conduct internal bootcamps. Entertainment and merch: We hold hundreds of events around the world, including contests, sports challenges, parties, hackathons, and offline events for individual teams. Fitness: We support leading a healthy lifestyle and offer reimbursement for gym memberships or fitness app subscriptions. Community involvement: We launch charity projects and support the initiatives of employees through our grant competition. Conclusion If you are a motivated and talented individual with a passion for gaming, excellent communication skills, and a strong technical background, we encourage you to apply for this exciting opportunity. As a Customer Support Representative at Playrix, you will have the chance to make a significant impact, work with a talented team, and develop your skills and career in a dynamic and fast-paced environment. Don't miss out on this opportunity to join a leading mobile game development company and take your career to the next level. Apply now and take the first step towards a rewarding new role! How to Apply To apply for this exciting opportunity, please submit your application through our website. We look forward to hearing from you and exploring how you can contribute to our team's success. Apply for this job