Experienced Mortgage Customer Advocate – Remote Loan Processing and Customer Service Specialist

Welcome to arenaflex arenaflex is a leading player in the mortgage industry, dedicated to providing exceptional customer experiences and driving business growth through innovative solutions. As a rapidly expanding company, we are seeking talented and motivated individuals to join our team as Customer Advocates. This is a fantastic opportunity to launch or advance your career in the mortgage sector, with a company that offers a fully remote work environment, competitive compensation, and unparalleled opportunities for professional growth and development. Job Overview In this critical role, you will serve as the primary point of contact for our customers, providing top-notch service, and ensuring seamless communication throughout the loan application process. As a Customer Advocate, you will be responsible for processing loan applications, managing customer relationships, and collaborating with internal stakeholders to drive business results. If you are a customer-focused, detail-oriented, and results-driven professional with a passion for the mortgage industry, we encourage you to apply for this exciting opportunity. Key Responsibilities Process loan applications in compliance with mortgage lending and applicable investor guidelines, ensuring accuracy and attention to detail. Act as the primary customer contact, providing timely updates, and resolving customer inquiries in a professional and courteous manner. Collaborate with underwriters, loan advisors, and other internal stakeholders to ensure smooth loan processing and exceptional customer experiences. Validate loan applications for completion and accuracy, confirming information entered in the Loan Origination System matches. Analyze loan applications, assess creditworthiness, and evaluate the likelihood of loan repayment, applying knowledge of AUS/Guidelines and loan products. Manage a pipeline of 30-50 loans, prioritizing tasks, and meeting deadlines to ensure timely loan closures. Maintain accurate records of customer communication and loan statuses in the Loan Operating System. Qualifications and Requirements To be successful in this role, you will need: At least 3 years of experience in loan processing, with a strong background in VA and FHA loans (ideally with a portfolio split of 30/30/30 between FHA/VA/conventional). Excellent communication and customer service skills, with the ability to build strong relationships with customers, brokers, and internal stakeholders. Comfortable talking to brokers on the phone, with at least 80% of your job involving phone-based communication. Experience managing a pipeline of 30-50 loans, with a focus on refinance loans (ideally with a 50/50 split or more heavily focused on refinance loans). Strong analytical and problem-solving skills, with the ability to analyze loan applications, assess creditworthiness, and evaluate loan products. What We Offer At arenaflex, we are committed to providing our employees with a supportive and inclusive work environment, competitive compensation, and opportunities for professional growth and development. As a Customer Advocate, you can expect: A fully remote work environment, with flexible scheduling and a healthy work-life balance. Competitive compensation, with a salary range of $52,000 per year. Opportunities for professional growth and development, with training and support to help you advance your career in the mortgage industry. A collaborative and dynamic work environment, with a team of experienced professionals who are passionate about delivering exceptional customer experiences. Career Growth and Development At arenaflex, we are committed to helping our employees grow and develop in their careers. As a Customer Advocate, you will have access to: Comprehensive training and support, to help you develop your skills and knowledge in the mortgage industry. Opportunities for advancement, with a clear career path and opportunities for professional growth and development. A mentorship program, with experienced professionals who can provide guidance and support as you navigate your career. Regular feedback and coaching, to help you improve your performance and achieve your career goals. Work Environment and Company Culture At arenaflex, we are proud of our company culture, which is built on values of integrity, respect, and teamwork. As a Customer Advocate, you can expect: A supportive and inclusive work environment, with a team of experienced professionals who are passionate about delivering exceptional customer experiences. A dynamic and collaborative work environment, with opportunities for feedback, coaching, and growth and development. A commitment to diversity, equity, and inclusion, with a focus on creating a workplace that is welcoming and inclusive to all employees. A range of employee benefits, including competitive compensation, flexible scheduling, and opportunities for professional growth and development. Compensation, Perks, and Benefits At arenaflex, we offer a range of compensation, perks, and benefits, including: Competitive compensation, with a salary range of $52,000 per year. Flexible scheduling, with a fully remote work environment and opportunities for work-life balance. Opportunities for professional growth and development, with training and support to help you advance your career in the mortgage industry. A range of employee benefits, including health insurance, retirement savings, and paid time off. Conclusion If you are a motivated and customer-focused professional with a passion for the mortgage industry, we encourage you to apply for this exciting opportunity. As a Customer Advocate at arenaflex, you will have the opportunity to work with a talented team of professionals, develop your skills and knowledge, and advance your career in a dynamic and growing industry. Don't miss out on this opportunity to join a leading company in the mortgage sector and take your career to the next level. Apply now to become a part of the arenaflex team! Apply for this job