**Experienced Member Support Experience Agent – Delivering Exceptional Customer Service in a Fully Remote Environment**

Are you passionate about delivering exceptional customer service and making a meaningful impact in the lives of others? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join blithequark, a fast-growing health insurance organization dedicated to providing high-quality, affordable healthcare to individuals and families across the nation. As a Member Support Experience Agent at blithequark, you will be the primary point of contact for our members, providing clear, accurate, and detailed information about our health insurance programs. You will be the face of blithequark, ensuring that every interaction with our members is positive, memorable, and exceeds their expectations. If you have a proven track record of delivering exceptional customer service, a passion for medical benefits, and a commitment to excellence, we want to hear from you! **About blithequark** blithequark is a leading health insurance organization that believes everyone deserves access to high-quality, affordable healthcare. Our mission is to provide innovative, member-centric solutions that meet the evolving needs of our members. We are committed to delivering exceptional customer service, fostering a culture of excellence, and making a positive impact in the lives of our members. **Key Responsibilities** As a Member Support Experience Agent, you will be responsible for: * Responding to member, broker partner, and client inquiries via phone and email, providing clear, accurate, and detailed information about our health insurance programs * Demonstrating strong customer service skills while helping members navigate their medical benefit offerings through blithequark * Guiding members through insurance forms such as Summary of Benefits and Coverage (SBC's) and Explanation of Benefits (EOB's) * Working with medical carriers, pharmacies, and service provider billing and claims departments to help resolve member issues * Quickly becoming an expert at blithequark programs, including our core products and various additional benefits such as the Durable Medical Equipment program, AltCare Plus, Infertility, and our Claims process * De-escalating situations involving dissatisfied members by offering patient, empathetic, and skilled support * Maintaining customer satisfaction at the core of every decision and task * Building relationships and engaging members by going the extra mile on every call * Adhering to blithequark guidelines, policies, and processes, as well as strict observance of HIPAA regulations and client confidentiality agreements * Committing to ongoing professional development * Reporting on member and client trends and feedback on professional development to become expertly versed in medical benefits, blithequark processes, and programs **Requirements** To be successful in this role, you will need: * 3 years or more of experience in a customer-facing role within a call center environment in the health insurance/healthcare industry * At least 1 year of experience working in a remote environment * Ability to adapt to rapidly changing requirements with a positive and confident attitude * Critical thinking skills with intuitive and creative problem-solving abilities * Ability to learn CRM systems * Excellent organizational skills, proficient in multi-tasking, and pays close attention to detail * Expertise in customer service and an organized self-starter * Ability to confidently request assistance and take direction as needed * Willingness to work a flexible schedule (if requested) * Ability to communicate with staff, management, and clients effectively and professionally * Possesses a customer-first, eager-to-solve-the-issue approach * Must have a dedicated workspace free from distractions and HIGH SPEED internet * Ability to continually demonstrate strong writing skills * Willingness and ability to work effectively, efficiently, and autonomously in a remote setting while staying proactively engaged with the team * Proficient with Google Suite products (Sheets, Docs, etc.) or equivalents * Familiarity with medical insurance and medical benefits * Experience working on multiple platforms and successfully navigating numerous sources of information **Physical Requirements** As a Member Support Experience Agent, you will be required to: * Prolonged periods sitting at a desk and working on a computer per day * Repetitive use of fingers, hands, elbows, and arms including typing, reaching, grasping, and writing * Ability to lift, carry, push, pull, and carry 5-30 pounds occasionally * Hearing and speaking ability sufficient to carry on a conversation with another individual (or groups of individuals) in person and over the telephone * Visual ability is sufficient to read and produce printed material and information displayed on a computer screen **Perks and Compensation** As a valued member of our team, you will enjoy: * Full-time / Non-exempt / Hourly Position * Hourly Rate $28.85 hr * Internet Reimbursement * Fully Remote Position - Work from the comfort of your own home! * Monday - Friday schedule with No Weekends!! * 401(k) plan participation with employer-matched contributions * Full medical, dental, and vision benefits with 100% employer-paid premiums after the introductory period is met * Voluntary Benefits offered for employees and dependents **Equal Employment Opportunity** blithequark provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website at [insert website URL] to submit your application. Apply for this job