**Experienced Medical Billing Customer Support Specialist - Remote Opportunity with Blithequark**

Are you a highly motivated and detail-oriented individual with a passion for delivering exceptional customer service in the medical billing industry? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we encourage you to explore this exciting opportunity to join Blithequark's team as a Medical Billing Customer Support Specialist. **About Blithequark** Blithequark is a national leader in providing innovative medical solutions, empowering patients to manage their health and treatment at home. With a commitment to delivering high-quality products, services, and outstanding customer care, Blithequark has established a reputation as a trusted partner in the healthcare industry. Our team of dedicated professionals is passionate about making a positive impact on the lives of our patients and customers. **Overview and Responsibilities** As a Medical Billing Customer Support Specialist, you will play a critical role in ensuring the seamless delivery of medical products and services to our patients. Your primary responsibilities will include: * Providing exceptional customer service to patients, referral sources, and employees, responding to inquiries, resolving issues, and addressing concerns in a timely and professional manner. * Processing new orders, verifying insurance eligibility, and collecting co-pays and deductible amounts. * Conducting patient satisfaction calls and acting as a patient advocate to resolve questions or concerns. * Developing and maintaining a working knowledge of current products and services, Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines. * Maintaining accuracy and quality control throughout patient contact and data entry. * Managing all aspects of initial intake, including answering phone calls, receiving faxes, collecting patient and referral source information, and inputting data into our proprietary system. * Obtaining authorization and qualification documentation, preparing complete and accurate files for the Billing Department, and processing work orders to field locations. * Providing product/service information and education by answering questions, offering assistance, and resolving issues in a timely manner. **Essential Duties and Responsibilities** * Brings ideas for process or efficiency improvements to supervisor. * Builds relationships with locations, field management, patients, and referral sources. * Collects co-pays and deductible amounts. * Conducts insurance verification and eligibility for services/products. * Conducts patient satisfaction calls and acts as patient advocate to resolve questions or concerns. * Develops and maintains a working knowledge of current products and services, Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines. * Maintains accuracy and quality control throughout patient contact and data entry. * Manages all aspects of initial intake: answering the phone and receiving faxes, collecting patient and referral source information, inputting data into IMBS and eIntake, printing tickets, assembling charts, and processing paperwork. * Obtains authorization and qualification documentation. * Prepares complete and accurate files for Billing Department. * Processes new orders, responds to questions, resolves issues, or forwards to appropriate personnel in a timely manner to ensure patient, referral, and employee satisfaction. * Processes work orders to field locations and coordinates timely fulfillment of products and services ordered. * Provides product/service information and education by answering questions, offering assistance. * Provides thorough review and Quality Assurance for medical necessity and documentation requirements of payors and regulatory bodies. * Works extensively with eIntake proprietary system. * Performs other duties as assigned. **Qualifications** * Employment is contingent on a background investigation, drug screen, and valid driver's license in the state of residence with a clean driving record (when applicable for the position). * High school diploma or GED equivalent required. * One to three years of related prior work experience in a team-oriented environment. * Experience in the medical field and administrative record management. * Strong customer service background. **Skills, Knowledge, and Abilities** * Effectively communicate in English; both oral and written. * Helpful, knowledgeable, and polite while maintaining a positive attitude. * Interpret a variety of communications in English (verbal, non-verbal, written, listening, and visual). * Knowledge of medical billing practices and of billing reimbursement. * Maintain confidentiality and practice discretion and caution when handling sensitive information. * Medical terminology. * Multi-task along with attention to detail. * Self-motivation, organized, time-management, and deductive problem-solving skills. * Sense of urgency and responsiveness to physicians, location employees, and patients. * Work independently and as part of a team. **Physical Demands** * Lifting of 10lbs. * Requires sitting, walking, standing, talking, or listening; extensive hours sitting at a desk. * Requires close vision to small print on computer and/or paperwork; extensive hours working on the computer. **Machines, Equipment, and Technical Abilities** * Email transmission and communication. * Internet navigation and research. * Microsoft applications; Word and Excel. * Office equipment; fax machine, copier, printer, phone, and computer/tablet. **Benefits** * Generous paid time off and paid holidays. * Overtime pay for non-exempt hourly positions based on business needs. * Commission for Account Executives. * Fixed and variable rate car reimbursement for Area Managers and Account Executives. * Employee discount program. * Employee recognition program. * Bonus and incentive opportunities. * Mileage reimbursement (when applicable for the position). * Telephone reimbursement (when applicable for the position). * EAP. * 401k. * Medical, Prescription, Dental, and Vision. * HSA and FSA/Dependent Care FSA. * Life Insurance, Disability, Accidental death, Identity protection, and Legal services. * Meru Health Mental health and Mercer SmartConnect Medicare programs. * Livongo Diabetes and High Blood Pressure programs. * Healthcare Bluebook and RX Savings solutions programs. * HEPB and TB vaccinations. **Why Join Blithequark?** At Blithequark, we are committed to creating a work environment that is inclusive, supportive, and empowering. We believe in the importance of work-life balance and offer a range of benefits and perks to support our employees' physical, emotional, and financial well-being. Our team is passionate about making a positive impact on the lives of our patients and customers, and we are seeking like-minded individuals to join our team. **How to Apply** If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service in the medical billing industry, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! **Equal Opportunity Employer** Blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, supportive, and empowering. Apply for this job