Experienced Mandarin Bilingual Customer Service Representative - Non-Emergency Medical Transportation Support

Join the Team at blithequark: Delivering Exceptional Patient Experiences through Innovative Healthcare Solutions blithequark is a pioneering technology and services company revolutionizing the delivery of non-emergency medical transportation across America. We're dedicated to breaking down barriers to care and enhancing the patient experience through our cutting-edge solutions. As a leader in the healthcare industry, we're seeking passionate and caring professionals to join our team as a Mandarin Bilingual Customer Service Representative. If you're a motivated and empathetic individual with exceptional communication skills, we invite you to apply and be part of our mission-driven team. Job Summary We're looking for a highly skilled and compassionate Mandarin Bilingual Customer Service Representative to provide top-notch support to our members, medical facilities, transportation providers, and health plans. As a Customer Service Representative, you will be the primary point of contact for gathering and entering detailed trip information for scheduling non-emergency medical transports, handling member inquiries, and addressing concerns. If you possess a calm and kind demeanor, enjoy working with diverse populations, and have exceptional active listening and communication skills, we encourage you to apply for this rewarding role. Key Responsibilities Take inbound calls from members, medical facilities, transportation providers, and health plans, responding to their queries and concerns with empathy and professionalism. Accurately enter ride details to ensure successful ride completion, paying close attention to detail and adhering to our high standards. Confirm member eligibility, ensuring that our services are provided to those who need them most. Address member inquiries regarding transportation services, providing clear and concise information to alleviate any concerns. Identify and assess members' additional needs, proactively offering solutions to meet their unique requirements. Intake member concerns, resolving issues promptly and efficiently while maintaining a positive and helpful attitude. Collaborate with internal departments to quickly address real-time issues, working together to deliver exceptional patient experiences. Perform other duties as assigned, demonstrating flexibility and adaptability in a fast-paced environment. Requirements and Qualifications Education and Experience Must be fluent in Mandarin (verbal), with excellent communication skills in both English and Mandarin. High school diploma or equivalent required; previous experience in customer service or a related field is highly desirable. One (1) year of inbound call center experience in a high-call-volume atmosphere, with a proven track record of delivering exceptional customer service. Skills and Competencies Outstanding problem-solving skills, with the ability to maintain professionalism in a high-stress environment. Strong communication skills (both verbal and written), with the ability to communicate effectively in person, via email, and over the phone. Positive and helpful attitude, with a passion for delivering exceptional patient experiences. Exceptional interpersonal skills and conflict resolution ability, with the capacity to work independently and as part of a team. Accurately type 35 wpm or more, with excellent computer skills and attention to detail. Flexible and adaptable, with the ability to adjust to changes in business, strategy, and technology. Empathetic and compassionate, with the ability to understand and address the needs of diverse populations and personalities. Additional Requirements Must be able to pass a criminal background record check and sanctions check. Must be legally authorized to work in the U.S. Must have the ability to work flexible shifts, including overnights and weekends. Remote Work Requirements If working remotely, you will need: A well-lit, dedicated, and quiet area from which to work remotely without interruption or distraction. A notebook or desktop computer with a minimum processing speed of 1.6 GHz and 16 GB usable RAM available. High-Speed Broadband service (wired only) with a minimum of 150 Mbps in a dedicated (single person use) environment or 300 Mbps if in a shared environment (having a backup internet provider is a plus!). What We Offer At blithequark, we're committed to delivering an exceptional employee experience, with a range of benefits and perks, including: Competitive salary and benefits package. Opportunities for career growth and professional development. Flexible work arrangements, including remote work options. A dynamic and supportive work environment that values diversity and inclusion. Access to cutting-edge technology and innovative solutions. Why Join blithequark? At blithequark, we're passionate about making a positive impact on the lives of our members and the communities we serve. As a Mandarin Bilingual Customer Service Representative, you'll have the opportunity to: Make a meaningful difference in the lives of our members. Work with a talented and dedicated team of professionals. Develop your skills and expertise in a fast-paced and dynamic environment. Enjoy a flexible and supportive work environment that values work-life balance. How to Apply If you're a motivated and compassionate individual with exceptional communication skills, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you and discussing how you can join our team at blithequark! Apply for this job