**Experienced Manager Investigations, Manager I, Know Your Customer (KYC) at arenaflex**

Are you a seasoned leader with a passion for driving growth, innovation, and customer satisfaction? Do you thrive in a dynamic environment where no two days are the same? If so, we invite you to join arenaflex as a Manager Investigations, Manager I, Know Your Customer (KYC), where you'll lead a team of investigators in a remote work setup across various states in India. **About arenaflex** arenaflex is a leading global company that operates in a rapidly evolving industry. We're committed to delivering exceptional customer experiences, driving business growth, and staying ahead of the curve. Our team is passionate about innovation, collaboration, and continuous learning. As a Manager Investigations, Manager I, Know Your Customer (KYC), you'll be part of a diverse and dynamic team that's shaping the future of our industry. **Key Responsibilities** As a Manager Investigations, Manager I, Know Your Customer (KYC), you'll be responsible for leading a team of investigators in a remote work setup. Your key responsibilities will include: * **Supervising, coordinating, and directing the activities of Remote Customer Operations (RCO) staff**: You'll provide leadership support to your team and manage them to achieve and constantly improve service levels based on forecast and capacity. * **Developing strategies based on data**: You'll analyze key performance indicators (KPIs) and develop data-driven strategies to drive business growth and improve customer satisfaction. * **Balancing business needs and building great customer experiences**: You'll work cross-functionally with operations, risk management, and other teams to deliver compliant solutions to various Amazon Payments business units. * **Recommending and implementing changes to process and work methods**: You'll innovate and design new or improved processes to support business needs and drive growth. * **Identifying trends in team performance and recommending/ implementing change**: You'll analyze team performance and recommend changes to constantly raise performance levels. * **Implementing best-in-class processes and practices**: You'll maintain and exceed productivity, quality, and service level agreements. * **Analyzing key levers of the business**: You'll identify trends and proactively act to improve quality and efficiency. * **Recruiting top-quality investigators**: You'll attract and retain top talent to drive business growth and improve customer satisfaction. * **People Development**: You'll develop the career and skills of your investigator teams through continuous closure of performance feedback loops. **Essential Qualifications** To be successful in this role, you'll need: * **4+ years of operational and/or retail management experience**: You'll have a strong background in operations management, with experience in leading teams and driving business growth. * **2+ years of team management experience**: You'll have a proven track record of managing teams and driving performance improvement. * **Extensive relevant industry experience**: You'll have 4+ years of experience in operations, risk, fraud investigations, or a related field. * **Exceptional operational, managerial, analytical, and interpersonal skills**: You'll be a strong communicator, with excellent analytical and problem-solving skills. * **Proven experience across the domain of Risk/ compliance Management & Fraud**: You'll have a track record of driving change and innovation in a risk/compliance management and fraud environment. **Preferred Qualifications** While not essential, the following qualifications would be beneficial: * **Experience using data to influence business decisions**: You'll have a strong understanding of data analysis and its application in business decision-making. * **Consistent performance in leading people**: You'll have a proven track record of leading high-performing teams and driving business growth. * **Operational, managerial, analytical, and interpersonal skills**: You'll have excellent communication, analytical, and problem-solving skills. **Work Environment and Company Culture** As a Manager Investigations, Manager I, Know Your Customer (KYC) at arenaflex, you'll work in a dynamic and fast-paced environment. You'll be part of a diverse and inclusive team that's passionate about innovation, collaboration, and continuous learning. We offer a range of benefits, including: * **Competitive compensation and benefits package**: You'll receive a competitive salary and benefits package, including health insurance, retirement savings, and paid time off. * **Opportunities for career growth and development**: You'll have access to training and development programs, mentorship, and opportunities for career advancement. * **Flexible work arrangements**: You'll have the flexibility to work remotely and manage your work-life balance. * **Inclusive and diverse work environment**: You'll be part of a team that values diversity, equity, and inclusion. **How to Apply** If you're a motivated and experienced leader with a passion for driving growth, innovation, and customer satisfaction, we invite you to apply for the Manager Investigations, Manager I, Know Your Customer (KYC) role at arenaflex. Please submit your application, including your resume and a cover letter, through our online application portal. **Contact Information** If you have any questions or would like to learn more about this opportunity, please contact our recruitment team at [arenaflex recruitment email]. We look forward to hearing from you! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer. We welcome applications from diverse candidates and are committed to creating an inclusive and diverse work environment. Apply for this job