**Experienced Loyalty Customer Care Representative - Work From Home Opportunity with Blithequark**

Are you a customer service enthusiast with a passion for building meaningful relationships? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join our Blithequark team as a Loyalty Customer Care Representative, working from the comfort of your own home. **About Blithequark** Blithequark is a global leader in loyalty marketing, working with some of the most well-known brands in the world to deliver market-leading, end-to-end loyalty solutions that enable customer experiences. With a strategy-led, technology-enabled approach, we are consistently named an industry leader by Forrester. Our loyalty programs reach more than 330M consumers, and the impact of these programs affords us deep brand partnerships, owning a niche in the loyalty space where outcomes matter most. **Why You'll Love Working at Blithequark** We are a mission and values-driven company, with a fun, high-trust, transparent workplace that values leadership and ownership. Our hybrid work environment, personal holidays, casual dress code, and focus on diversity and inclusion create a culture that makes our teammates proud. We believe in fostering a workplace where teammates draw upon their own diverse backgrounds, experiences, and perspectives, so they feel welcomed to bring their authentic self to work every day. **About the Team and What We'll Build Together** As a member of our Blithequark Contact Center team, you will have the special opportunity to generate meaningful emotional connections with our customers daily. We value your skills as a Tier 1 Agent to promote loyalty brand building on behalf of our clients, while creating customer insights that drive team performance. Come join our winning Blithequark Contact Center team where you will have the ability to consistently leverage your superior communication skills in the loyalty marketplace. **How You Will Make an Impact** As a Loyalty Customer Care Representative, you will: * Learn specific client loyalty program guidelines * Answer all incoming inquiries directed to you in various media channels (phone, email, chat) * Approach each day with a positive, professional, customer-centric, and team-oriented attitude * Act with integrity at all times * Communicate in a clear, concise, and helpful manner both verbally and in writing * Take ownership of customer inquiries while working toward a resolution * De-escalate as necessary through effective communication and problem-solving skills * Efficiently use all internal systems and resources * Work independently without the heavy need to rely upon your team or supervisor * Adhere to schedules and company policies and procedures * Escalate any issues or concerns that are unable to be resolved through normal efforts **What You Need to Be Successful** To succeed in this role, you will need: * High school diploma or equivalent required * Ability to attend a 7-week Training Program (remotely) with 100% attendance * Basic computer knowledge with a demonstrated proficiency in Microsoft Office Suite (Word, Excel, Outlook) * 1+ year of customer service experience (or equivalent experience) * Strong customer service orientation with external/internal customers * Collaborative nature to work within assigned team * Good problem-solving ability to effectively guide customers through solutions * High level of accuracy and attention to detail * A "whatever it takes" attitude to care for customers * Ability to be flexible regarding changes in work processes and environment * Ability to multitask in the system while talking and meet deadlines (service level agreement responsiveness) * Strong verbal, written, and listening communication skills * Flexibility with scheduling, including weekends * Savvy computer knowledge with a demonstrated proficiency in Microsoft Office (Word, Excel, Outlook) * 2+ years of customer service experience preferred * Strong home Wi-Fi connection, and quiet home office environment **Our Teammates are at the Heart of Everything We Do** Healthy people are happy people, which makes mental and physical health a top priority at Blithequark. From robust health insurance and benefits options to free fitness programs like PeerFit, to generous vacation time for yourself, we support your health needs fully. In today's job market, we know that employees are choosing only what works best for their life. For those that want career growth, Blithequark is the perfect place. We have developed a comprehensive people strategy that helps every teammate know how to advance and progress on their career journey. Beyond title progression, Blithequark's competitive pay, 401k matching, annual profit sharing, and bonuses all make Blithequark a perfect place to build your career. **Blithequark: A Place for All** We don't just accept differences – we embrace, share, and celebrate them! Employment at Blithequark is based solely on a person's merit and qualifications, directly related to professional competence. We do not discriminate against any teammate or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis under the law. **Join Our Team Today!** If you're a customer service enthusiast with a passion for building meaningful relationships, we invite you to apply for this exciting opportunity to join our Blithequark team as a Loyalty Customer Care Representative. Apply now and take the first step towards a rewarding career with a company that values its teammates and fosters a culture of inclusivity and diversity. Apply Job! **Compensation and Benefits** * Competitive hourly rate of $17/hour * Bonuses with performance * Comprehensive benefits package, including health insurance, 401k matching, and annual profit sharing * Generous vacation time and flexible scheduling * Opportunities for career growth and professional development * A fun, high-trust, transparent workplace that values leadership and ownership **Work Environment** * Work from home with high-speed internet service/Wi-Fi required * Flexible scheduling, including weekends * Quiet home office environment with strong home Wi-Fi connection **Location** * Must be located in Texas, Mississippi, Oklahoma, Florida, Tennessee, Louisiana, or Georgia **Training and Development** * 7-week Training Program (remotely) with 100% attendance required * Ongoing training and development opportunities to enhance your skills and knowledge **What We're Looking For** We're looking for a customer service enthusiast with a passion for building meaningful relationships. If you're a team player with excellent communication skills, a positive attitude, and a willingness to learn, we want to hear from you! Apply now and take the first step towards a rewarding career with a company that values its teammates and fosters a culture of inclusivity and diversity. Apply for this job