**Experienced Live Chat Support Specialist – Work From Home Opportunity – Contract to Hire at blithequark**

Are you a highly motivated and detail-oriented individual with excellent communication skills? Do you thrive in a fast-paced environment where no two customer interactions are the same? If so, we invite you to join our dynamic support team at blithequark as a Live Chat Support Specialist. This is a unique opportunity to work from home, enjoy a flexible schedule, and be part of a supportive team environment that values employee growth and development. **About blithequark** blithequark is a leading provider of innovative solutions in the industry, dedicated to delivering exceptional customer experiences. Our mission is to empower our customers to achieve their goals by offering cutting-edge products and services that meet their evolving needs. As a Live Chat Support Specialist, you will play a vital role in helping us achieve this mission by providing top-notch support to our customers through our online chat system. **Role Overview** As a Live Chat Support Specialist at blithequark, you will be responsible for handling customer inquiries, resolving issues, and providing first-level technical support. Your primary goal will be to ensure that our customers receive timely and effective assistance, resulting in increased customer satisfaction and loyalty. Your day-to-day responsibilities will include: * Handling customer inquiries through our online chat system, responding to questions, and resolving issues in a timely and professional manner * Assisting with order processing and account questions, ensuring that customers receive accurate and helpful information * Providing first-level technical support, troubleshooting common issues, and escalating complex problems to senior support specialists when necessary * Maintaining detailed records of customer interactions, including chat transcripts, issue resolutions, and customer feedback * Collaborating with the support team to share knowledge, best practices, and ideas for improving customer support **Schedule Options** We offer flexible scheduling options to accommodate your needs and preferences. Our Live Chat Support Specialists work in three shifts: * Day Shift: 8:00 AM - 4:00 PM (Eastern Time) * Evening Shift: 4:00 PM - 12:00 AM (Eastern Time) * Overnight Shift: 12:00 AM - 8:00 AM (Eastern Time) **Must-Have Qualifications** To be successful in this role, you will need to possess the following qualifications: * Reliable internet service with a minimum upload speed of 10 Mbps * A desktop or laptop computer with a recent operating system and a reliable browser * Strong typing skills, with a minimum of 40 WPM (words per minute) * Excellent written English skills, with the ability to communicate complex ideas clearly and concisely * A dedicated workspace at home, free from distractions and interruptions **We're Looking For** We're seeking detail-oriented individuals with strong problem-solving abilities, a patient and professional attitude, and a commitment to scheduled hours. If you have: * Previous support/customer service experience, either in a call center or online chat environment * Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues * A willingness to learn and adapt to new processes, procedures, and technologies * A commitment to providing exceptional customer service, with a focus on resolving issues and exceeding customer expectations * A flexible schedule, with the ability to work varied shifts, including evenings and overnights **Benefits Package** As a Live Chat Support Specialist at blithequark, you will enjoy a comprehensive benefits package, including: * Hourly pay, with opportunities for performance incentives and bonuses * Comprehensive paid training, including onboarding, product knowledge, and technical skills development * Steady, long-term employment, with opportunities for career growth and advancement * Remote work, with no commute and the flexibility to work from home * A supportive team environment, with regular feedback, coaching, and recognition **Application Requirements** If you're a motivated and detail-oriented individual with excellent communication skills, we invite you to apply for this exciting opportunity. Please submit your application, including: * Previous support/customer service experience, including job titles, dates of employment, and a brief description of your responsibilities and achievements * Your city/state and time zone, to ensure that we can accommodate your scheduling needs * Your preferred shift(s), including day, evening, or overnight shifts * Your availability to start, including a specific start date or a range of dates **Entry-Level Candidates Welcome** We welcome entry-level candidates who are eager to learn and grow with our team. If you're new to the industry or looking to transition into a support role, we offer comprehensive training and development programs to help you succeed. **Apply Now** Ready to join our dynamic support team at blithequark? Apply now by submitting your application, including the required information and a brief introduction. We look forward to hearing from you and exploring how you can contribute to our mission of delivering exceptional customer experiences. Apply for this job