Experienced Live Chat Support and Digital Product Manager - Remote/Virtual Opportunities at arenaflex

Introduction to arenaflex arenaflex is a pioneering force in the industry, leveraging cutting-edge technology to deliver exceptional customer experiences. Our Talk Abilities group is at the forefront of this innovation, utilizing artificial intelligence to proactively engage with our customers and provide hyper-customized experiences. As a leader in the field, we are committed to fostering a culture of excellence, diversity, and inclusion, and we are excited to invite talented individuals to join our team. Job Overview We are seeking a highly skilled and experienced Partner Item Director to join our Automation Development group, focusing on the development and implementation of advanced chat automation capabilities. As a vital member of our team, you will collaborate with cross-functional teams, including product, data scientists, engineers, and business partners, to shape our conversational AI customer service products. Your expertise will be instrumental in driving the growth and success of our digital product offerings, and we are excited to offer a unique opportunity for a talented individual to make a meaningful impact. Key Responsibilities Lead the acquisition and integration of continuous product discovery efforts, defining product requirements that provide opportunities to enhance the customer experience Leverage customer data, conversational analytics, industry insights, and technical expertise to analyze the performance of existing solutions and develop future capabilities Collaborate with engineers, data scientists, and product managers across various value streams to deliver products that balance short-term improvements with long-term investments Work closely with the core product team to define customer stories, guide product definition, and build comprehensive acceptance criteria, identifying and addressing any need for additional research to define future feature design Lead customer testing and post-launch sustainment analysis of automation, identifying opportunities to improve the experience Analyze performance metrics that demonstrate the health of the product and develop clear, data-informed product recommendations accordingly Maintain and refine the product portfolio, mapping customer stories to the needs of the end-user, while prioritizing business value Support the definition and creation of the product strategy, roadmap, release plan, and overall customer experience Essential Qualifications Bachelor's degree in business, computer science, engineering, or a related field Passion and desire to understand how things work, with the ability to apply that knowledge to create connections and identify opportunities with an entrepreneurial mindset and bias towards action Excitement for exceptional products and services, with the ability to empathize with customers and articulate product functionality Proven self-starter with the ability to manage multiple priorities and tasks Strong written and verbal communication skills, as demonstrated by the ability to convey new and complex details with brevity and clarity Forward-looking "growth mindset" with a focus on technology trends and emerging industry/space best practices Preferred Qualifications Experience in digital product management, with a focus on conversational AI and automation Strong technical skills, with the ability to communicate complex technical concepts to non-technical stakeholders Experience working with cross-functional teams, including product, engineering, and design Strong data analysis and interpretation skills, with the ability to develop data-informed product recommendations Career Growth and Development At arenaflex, we are committed to supporting the growth and development of our employees. We offer a range of training and development opportunities, including mentorship programs, workshops, and conferences. Our goal is to help our employees build the skills and expertise they need to succeed in their careers and make a meaningful impact on our organization. Work Environment and Culture arenaflex is a dynamic and innovative company that values diversity, inclusion, and creativity. Our work environment is collaborative and fast-paced, with a focus on delivering exceptional customer experiences. We offer a range of benefits and perks, including flexible work arrangements, comprehensive health and wellness programs, and opportunities for professional growth and development. Compensation and Benefits We offer a competitive salary range of $20-30 per hour, depending on experience. Our benefits package includes serious base compensation, extra motivations, 6% organization match on retirement savings plan, free financial coaching and financial wellness support, comprehensive medical, dental, vision, life insurance, and disability benefits, flexible work arrangements and schedules with hybrid and virtual options, and 20 weeks paid parental leave for all parents, regardless of gender, presented for pregnancy, adoption, or surrogacy. Conclusion If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity at arenaflex. As a leader in the industry, we offer a unique and dynamic work environment, with a focus on innovation, diversity, and inclusion. Our goal is to deliver exceptional customer experiences, and we are looking for talented individuals to join our team and help us achieve our vision. Apply now to take the first step in your new career! How to Apply To apply for this exciting opportunity, please click on the "Apply Job" link below. We look forward to receiving your application and exploring how you can contribute to the success of arenaflex. Apply Job! For more information about this opportunity or to explore other job openings at arenaflex, please visit our website or contact our recruitment team. We are always looking for talented and motivated individuals to join our team and help us achieve our vision. Please click here to explore more job opportunities. Apply for this job