Experienced Live Chat Support Agent – Remote Technical Support Specialist for Mobile Applications
Welcome to blithequark blithequark is a leading Technology consulting firm with a strong presence in New York and offices across the US. We specialize in delivering innovative solutions to our clients through collaborative efforts with our diverse, multicultural teams. With a global footprint spanning over 7 locations worldwide, we have established ourselves as an invaluable partner, supporting the growth and success of our clients across the US. Our commitment to excellence and customer satisfaction has enabled us to build long-lasting relationships with our clients, and we continue to strive for excellence in everything we do. Job Overview We are seeking an experienced and skilled Live Chat Support Agent to join our team in Denver, CO. As a Live Chat Support Agent, you will play a critical role in providing top-notch technical support to our clients, ensuring seamless resolution of their queries and issues related to our mobile applications. This is a remote position, and you will be working from the comfort of your own home, anywhere in Colorado. The duration of this project is 8 months, with possible extensions, and we require applicants to be residing within the Colorado state. Work Schedule and Location The selected candidate will undergo 3 weeks of training, Monday through Friday, from 9 AM to 6 PM. After completing the training, the permanent schedule will be Tuesday through Saturday, 9 AM to 6 PM. Please note that all remote work must be performed within the state of Colorado, and we will not consider out-of-state candidates looking to relocate for this position. Job Description The Live Chat Support Agent will be responsible for providing Tier I support and customer assistance for our mobile application, utilizing chat tools and following our standard operating procedures. The key responsibilities of this role include: Providing critical assistance to clients, troubleshooting, and resolving issues related to our mobile application on both iOS and Android operating systems. Installing client software on supported devices, following defined procedures, processes, and methods. Employing Incident Management procedures to enter tickets into the required tracking system. Reproducing, reporting, and resolving problems, ensuring timely and effective resolution of client queries. Minimum Qualifications To be considered for this role, you must have: At least one year of professional experience in an occupational field related to the work assigned to the position, including mobile application support. OR an Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees. Preferred Qualifications While not mandatory, the following qualifications are highly desirable: Experience with Jira. ITIL Certification. Agile and scrum methodology experience. Government work experience. Familiarity with Apple and Google Play Store. Use of diagnostic tools and knowledge of a diverse range of mobile device makes and models. Skills and Competencies To succeed in this role, you will need to possess excellent technical, communication, and problem-solving skills. You should be able to work independently, as well as part of a team, and have a strong passion for technology and helping others. Additionally, you should be able to: Provide exceptional customer service, ensuring client satisfaction and loyalty. Troubleshoot and resolve complex technical issues, using analytical and problem-solving skills. Communicate effectively, both verbally and in writing, with clients, team members, and stakeholders. Work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously. Career Growth and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Live Chat Support Agent, you will have access to: Ongoing training and development opportunities, to enhance your technical and soft skills. Mentorship and coaching, to help you achieve your career goals. Opportunities to work on diverse projects, with a range of clients and technologies. A collaborative and supportive work environment, with a team of experienced professionals. Work Environment and Company Culture blithequark is a dynamic and innovative company, with a strong focus on teamwork, collaboration, and customer satisfaction. Our company culture is built on the values of excellence, integrity, and respect, and we strive to create a work environment that is inclusive, supportive, and rewarding. As a remote employee, you will be an integral part of our team, and we will ensure that you have everything you need to succeed in your role. Compensation, Perks, and Benefits We offer a competitive compensation package, with a range of perks and benefits, including: A comprehensive salary and benefits package. Opportunities for career advancement and professional growth. A dynamic and supportive work environment. Access to the latest technologies and tools. Flexible working hours and remote work arrangements. Conclusion If you are a motivated and skilled technical support professional, with a passion for helping others and a strong interest in technology, we encourage you to apply for this exciting opportunity. As a Live Chat Support Agent at blithequark, you will have the chance to work on challenging projects, develop your skills and expertise, and be part of a dynamic and innovative team. Don't miss out on this opportunity to join our team and take your career to the next level. Apply now and become a part of the blithequark family! Apply for this job