Experienced Live Chat Representative - Customer Support & Sales Expertise at blithequark

Join the blithequark Team as a Pioneering Live Chat Representative At blithequark, we're revolutionizing the way customers interact with businesses online. As a trailblazer in the industry, we're on the lookout for talented individuals to join our Sales Team as Live Chat Representatives. If you're passionate about delivering exceptional customer experiences and have a knack for sales, we invite you to be part of our dynamic team. About blithequark and the Role blithequark is at the forefront of providing innovative wheel and tire solutions to customers worldwide. As a Live Chat Representative, you'll play a crucial role in shaping the customer experience by providing timely and effective support through our web-based chat service. Your expertise will not only drive sales but also foster a loyal customer base. Key Responsibilities Engage with customers through live chat on our website and social media platforms, including Facebook Messenger, to address their inquiries and concerns. Provide detailed product information and recommendations to customers, ensuring they find the perfect wheel and tire solutions for their needs. Schedule service appointments and ensure a seamless customer experience from initial contact to post-sales support. Utilize your sales acumen to identify opportunities and drive revenue growth through effective upselling and cross-selling strategies. Maintain a thorough understanding of our products and services to offer accurate and helpful information to customers. Work collaboratively with the sales team to achieve shared goals and objectives. Essential Qualifications and Skills While prior experience in live chat support is not necessary, we do require: Access to a reliable laptop, phone, or tablet with stable internet connectivity. Basic English writing skills, with the ability to communicate clearly and effectively. A positive and proactive attitude, with a customer-centric approach. Ability to work independently in a remote setting, with minimal supervision. Preferred Background and Skills While comprehensive training will be provided, having the following skills and background can be advantageous: Previous experience in customer support or sales, particularly in the automotive or e-commerce sectors. Familiarity with live chat software and social media platforms. Strong problem-solving skills, with the ability to think critically and resolve customer complaints. Excellent communication and interpersonal skills, with the ability to build rapport with customers. What We Offer At blithequark, we're committed to your growth and success. As a Live Chat Representative, you can expect: A competitive hourly rate of $35. Comprehensive training to equip you with the skills and knowledge needed to excel in your role. Opportunities for career advancement and professional growth within the company. A dynamic and supportive remote work environment, with flexible working arrangements. A culture that values innovation, teamwork, and customer satisfaction. Work Environment and Company Culture As a remote company, blithequark offers the flexibility to work from anywhere in the world. While we have a preference for candidates based in the United States, we're open to hiring talent from around the globe. Our company culture is built on the principles of transparency, collaboration, and continuous learning. We believe in empowering our team members to take ownership of their work and providing the necessary resources to succeed. Career Growth Opportunities At blithequark, we're committed to your long-term success. As a Live Chat Representative, you'll have the opportunity to develop your skills in sales, customer support, and communication. With experience and dedication, you can progress to senior roles or explore other areas within the company, such as team leadership or training. Compensation, Perks, and Benefits We offer a comprehensive compensation package that includes a competitive hourly rate, as well as opportunities for career advancement and professional growth. Our benefits include: Flexible working arrangements to suit your lifestyle. Ongoing training and development to enhance your skills. A dynamic and supportive work environment, with a culture that values innovation and teamwork. Join Our Team If you're passionate about delivering exceptional customer experiences and have a flair for sales, we invite you to join our team at blithequark. With a global demand for live chat assistants on the rise, this is an exciting opportunity to be part of a pioneering company that's shaping the future of customer support. Apply now to start your journey with us! Apply Now! Apply for this job